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ldoherty

Which regulatory actions has the insurance sector been pleased with in the last 12 months?

In the final 2025 edition of the Big Question series, experts from across the market delved into the regulatory actions they have been most pleased with and disappointed with, during the last 12 months. This is your chance to hear the views of Carpenters Group, Claims Consortium Group, the LMA, LIIBA, BIBA, OneAdvent, Sedgwick, iCAN, Acies MGU, Konsileo, WTW Networks and ALPS Ltd.

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CEO on QBE’s financials and how broker relationships are driving strong results

What are the keys to a successful insurer-broker relationship? 

IB asked what’s key to improving that insurer-broker dynamic? Horton said, across his international firm, QBE has changed the way it trades with brokers. “Historically, we tended to look at the three divisions [North America, International and Australia-Pacific] separately and now [they are] much more joined up,” he said. “So, we’re more joined up in how we look at the relationship across the three divisions with each of our major broker partners.” 

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FOS complaints drop, but insurance still in the spotlight

The FOS reported that it processed 68,000 complaints between April and June 2025, down from 74,600 in the same period last year. A large portion of the drop was driven by a decline in complaints submitted by claims management companies (CMCs) and legal firms, which fell to 30,800 from 36,600. This follows the FOS’s decision in April to begin charging representatives £250 per case after the first 10 annually, reduced to £75 if the claim is upheld. 

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SiriusPoint doubles down on MGAs to fuel growth amid market volatility

“As for broader property cat exposure, we’ve seen rates soften. That doesn’t mean it’s unattractive, but the upcoming January 1 renewals will be critical. If we don’t see adequate return, we’ll reallocate capital. We’ve demonstrated we can do that, and we will again if necessary. But we also value long-term relationships, and our partners trust us. Still, we have to keep one eye on the market.”

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