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Specialty managing general agent (MGA) Optio Group has named Tom Kennett as its UK head of political violence and terrorism (PVT). Kennett will be based in London and will report to PVT global head Chris Kirby.

Kennett brings with him both broking and underwriting experience, with 12 years of class-specific expertise. His most recent posting was with Munich Re Syndicate, where he held the role of senior PVT underwriter. Before this, he held a number of senior positions, including PVT senior broker at both Aon and Marsh, where he focused on building a global partner network and sourcing new business opportunities within emerging markets.

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That said, both groups agree on the percentage of people who may experience a negative impact with hybrid work, with employers listing 6% and employees listing 7%. Both groups acknowledged that hybrid work is not a positive experience for everyone in the workspace.

GRiD noted in their study the importance of recognising that although a relatively small percentage of people overall view hybrid work as a negative impact in their careers, it still represents a large number of employees. The industry body stressed that while many people feel that a flexibility in working locations is beneficial, it’s important that employers don’t assume or change their workplaces or working practises in a way that could potentially harm their workforce.

“A slightly exaggerated view”

“Employers have a slightly exaggerated view of just how much hybrid working is benefiting the health and wellbeing of their staff. It’s clearly the case that many do find it a positive experience but employers should be careful not to assume this is a panacea for everyone. It’s important to note that health and wellbeing support will still be required for everyone, and particularly for those who have found the change in working patterns more difficult to cope with,” GRiD spokesperson Katharine Moxham said.

The study found that mental wellbeing was the area that employees felt was most improved for those who felt hybrid work’s positive effect, with 68% of respondents agreeing. This was followed by social wellbeing at 45%, financial wellbeing at 44%, and physical wellbeing at 43%.

The research noted that despite mental health being the largest beneficiary of hybrid working, in addition to reduced costs of commuting associated with financial health, it is of interest that social and physical benefits were reported by employees, too.

“Employers may have already seen the benefits to physical and social health by allowing staff to relinquish their journey to work, allowing employees to spend more time with family and friends and potentially using the time for fitness activities to improve their physical health,” Moxham said.

The research found that half of employees said they have a choice about whether to work from the office or at home, a figure which largely tallies with statistics reported by employers. Of employers surveyed, 22% said that they have given all their employees a choice about where they work from, and 34% said that they have allowed some but not all of their employees to make the same decision.

Despite the results tilting heavily in favour of its positive effects, employers must not consider hybrid work to be a benefit in and of itself. GRiD stated in its study that hybrid work is not a replacement for a comprehensive program of benefits to support health and wellbeing such as private medical insurance or group risk benefits including employer-sponsored life assurance, income protection, and critical illness.

It’s important to have a full suite of support available for when an employee struggles with a health or wellbeing issue. While working from home may help some, it’s not always suitable for all, and the report noted that it is not a fix when more serious issues come to light.

“Employers who fully support the health and wellbeing of their staff through a programme of employee benefits and other flexible policies, will be rewarded with a more engaged and more proactive workforce. Hybrid working can play a role but it’s not the silver bullet,” Moxham said.

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A Serious Crime Prevention Order was lodged against Sediqi at the same court Feb. 23. This order, a first for the IFED, means that Sediqi will be subject to a number of restrictions following his release from prison this month, to prevent him from committing further offences.

“An important milestone”

Under the order’s restrictions, which were set in conjunction with the Lifetime Offender Management Unit (LOMU) of the City of London Police, Sediqi will have limitations on the number of mobile phones and current bank accounts which he can hold. He will also be required to inform the LOMU of any changes to his address and other personal circumstances. Breach of the order is a criminal offence and punishable by up to five years imprisonment and an unlimited fine.

“This result not only represents an important milestone for IFED, but shows that repeat offenders will be dealt with robustly,” IFED detective chief inspector Tom Hill said. “Sediqi targeted legitimate businesses and used the identities of unsuspecting members of the public for his own financial gain. Thankfully, the Serious Crime Prevention Order handed to him will help ensure that he does not continue with this fraudulent activity, and prevent further innocent people from falling victim to his schemes.”

After a legitimate claims management company discovered that he had posed as its director and offered to refer claims to a solicitors firm in exchange for a fee, Sediqi was referred to IFED for investigations. In total, he made £26,070 in referral fees, and detectives found that he was also linked to the bank accounts that received the payments.

IFED and Aviva, the UK insurer that Sediqi defrauded, launched a separate investigation that linked him and two others to 62 fraudulent motor insurance claims. Sediqi and his partners operated by fraudulently opening bank accounts using stolen IDs or fictitious details to take out insurance policies with Aviva, resulting in a total of £200,000 in compensation defrauded from the company.

“This is a watershed moment for the insurance industry and something which Aviva welcomes and applauds. Sediqi is a career criminal who balanced significant greed against a likelihood of being caught and the potential outcome if convicted. He was willing to re-offend because he thought he knew the consequences. That has changed and, if breached, the Serious Crime Prevention Order carries an immediate term of imprisonment,” Aviva special investigations unit manager Carl Mather said.

Mather also said that Aviva has fully supported the investigation and the steps taken to secure the order. With the court granting it, insurance fraud impact on the general public has been acknowledged, while the restrictions imposed on Sediqi are specifically designed to prevent him from continuing to target insurers. In the future, it will also serve as a deterrent for others looking to dabble in insurance fraud.

“Aviva remains resolute in its determination to detect and prosecute fraud and in so doing will continue to protect our honest customers from paying for the criminal actions of others,” Mather said.

A recent Broker Pulse study from RSA Insurance found that brokers are increasingly concerned and are calling for additional support from the industry with regards to insurance fraud.

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From its foundation in 1968 by cardiologist Dr Thomas Frist, HCA has built a network of over 30 facilities in London and Manchester. Birmingham is its latest centre, with the location opening this year. The healthcare provider works with over 3,000 consultants, all of whom are experts in their respective fields and at the forefront of global clinical excellence.

“A strong voice in our industry”

“We are excited to join amii as a corporate member,” HCA UK vice president of corporate sales Soraya Chamberlain said. “amii has a strong voice in our industry and we genuinely believe we have a valuable and influential role to play in supporting intermediaries, insurers and corporates.”

Chamberlain said that the HCA UK will bring some value where it can and be part of the positive influence and leverage amii can bring to the market.

“There’s never been a better time to join the association,” she said.

The association saw a record-breaking expansion during 2022, with tracking for growth this year set to be equally strong. As the voice of intermediaries and insurance members, amii promotes and advises individuals and companies on health insurance, protection, and well-being services. Including HCA UK, amii now has over 135 members after welcoming 16 new intermediaries and four new corporates in 2022, the highest recruitment in a single year for the association.

“We are thrilled that HCA Healthcare has joined the amii family. It is great to see an internationally recognised healthcare provider join and in doing so recognise that the breadth and depth of amii reaches far beyond health insurance,” amii executive chairman David Middleton said. “As we enter 2023 on the back of record-breaking membership recruitment and a rebrand in 2022, we are confident that our rapid expansion will continue and we look forward to working with new associate organisations.”

Middleton was appointed to the post in 2021, succeeding Stuart Scullion.

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“When we look to computers or we look to technology to make an organisation more profitable and more efficient … some of these organisations have employed, in some cases, mountains of people to be able to do some of this work,” said Jeff DeVerter, chief technology evangelist, Rackspace Technology.

“Some of the low-level analyst work that used to be done in large spreadsheets, that used to be done in some specific tooling for the industry, maybe we’re finding now that AI and ML is actually able to do the work of a lot of those folks who were effectively manually doing work before.”

While DeVerter said he did not see the senior underwriter of the future being replaced by AI, he did predict an end to “armies of underwriters”.

“Should you worry? I’d redirect that and say, you have indispensable industry knowledge, but the job you have today is probably going to change, and so you’ve got to change with it,” DeVerter said.

“Detroit is a great example, in the auto industry you had companies make some changes as robotics came in, and had individuals changed their skilling, they would have been a lot better off, but you just can’t keep doing things the way we’ve always done them.

“The industry knowledge is indispensable, that’s needed to train models, it’s needed to move forward and needed to take those models and then figure out how we can monetise them even better in the future.”

The “smart individuals are reading the tea leaves and figuring out what skills they need to adopt”, DeVerter said.

Insurers face an AI talent challenge

Some insurers may be looking to reduce headcount as a result of AI and technology gains, but a talent and skill shortage in the area was seen as the “greatest challenge” where it came to adoption so far, cited by 67% of insurer respondents. Nevertheless, 90% of insurers said they had grown their AI and ML workforce in the past 12 months.

The businesses that are ahead have been looking at the technology for at least five years, DeVerter said.

Other challenges included a lack of new business use cases (58%), algorithm or model failure (52%), and lack of technology infrastructure (52%).

Eighty one per cent (81%) of insurer respondents said that AI and ML now led their IT and business strategy, compared to 63% for cybersecurity and 58% for cloud.

What benefits are insurers seeing from AI?

More than half (52%) of insurers said they had realised “substantial benefits” from AI/ML already, according to the Rackspace survey, with another 23% saying they’d seen modest benefits.  Meanwhile, 25% said it was too early to tell.  Insurers listed benefits as follows:

•            81% risk reduction, increased understanding of business/customers

•            79% increased sales

•            77% personalised marketing

•            75% increased productivity

•            73% increased revenue streams, operation cost reduction

•            69% improved customer satisfaction

•            67% faster time to profitability, reduced cost of new product development, ability to hire/recruit new talent

•            65% increased innovation

Insurer IT decision makers still face AI/ML pushback from within the business

Despite reported benefits, more than half (56%) of insurance IT decision makers said they had received some form of “pushback or scrutiny” over the penetration of AI in their business.

Reluctance could stem from a “collision of the business and IT”, DeVerter said. “IT get their feathers ruffled a little bit when business comes and says, here’s this new technology that you need to implement based on this other data and storage, do we have enough?”

On the flipside, an IT department may hit hurdles when pitching use of the technology to an organisation that could view them as “server jockeys”, DeVerter said.

Blockchain, IoT, and cloud technology were said to be more important than AI and ML in Rackspace’s survey two years ago, but these have since slid down insurers’ lists of priorities.

Do insurers trust AI?

• Over a third (38%) said they strongly trust AI and ML results, with more (42%) only slightly trusting the results.
• About as many (38%) strongly versus 33% slightly though there were enough checks and balances in place to avoid any negative consequences of AI/ML
• 44% strongly vs. 35% slightly thought there was sufficient governance in place to safeguard against AI and ML misuse

AI and ML a “systemic wave” across sectors

Insurers’ perceptions and use of AI and ML may be shifting, but the industry is not unique in this regard.

Adoption of the technology was described as a “systemic wave” by DeVerter.

“If you look at the benefits to these projects, it’s not like, ‘hey, we’re just trying to reduce costs and move to the cloud, hey, we’re just trying to be more cautious around security or risk’ – but if you look at where this is having an impact, it’s having an impact in risk reduction across sales, marketing, productivity, revenue streams,” DeVerter said.

“It’s not just impacting every market segment in every industry and every country, but every aspect of the companies as well, so it’s a pretty exciting place to be right now.”

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The quakes affected an estimated 14 million people, and more than 52,000 deaths have been reported, Inherent Risks said.

Total losses from the quakes have been estimated to exceed £20.9 billion. It is estimated that insurance losses in Turkey will reach about £1 billion, but underwriters and syndicates do not yet have a full grasp of which insured properties and assets have been affected.

While damage assessments can be conducted using satellite-based geospatial techniques, this is not a substitute for an in-person approach to confirm the data, Inherent Risks said.

Over the coming weeks, Inherent Risks response consultants will deploy to four of the most impacted regions to begin the task of locating insured buildings and assets, including aviation and maritime assets, the company said.

Read more: Turkey earthquakes: Industry insured losses to exceed $1 billion

“Having deployed to many regions around the world in the wake of natural disasters, I’m extremely conscious of not placing any increased strains on local resources, or placing our teams in any unnecessary danger,” said Dan Kaine, head of risk and crisis advisory at Inherent Risks. “There is a tremendous amount of proactive planning and preparation that is involved with a deployment such as this.”

The company will conduct risk assessments, including journey planning and itinerary tracking, for all its deployed consultants, and will continue to provide logistics, communications, medical and security support. Insurance will be provided by Hotspot Cover.

In the days following the earthquakes, Inherent Risks liaised with its clients that had employees based in or travelling in the region, including Turkey’s flag carrier, Turkish Airlines.

inherent Risks was founded in 2021 as a global advisory firm specialising in medical assistance and crisis response.

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In her role as chief people officer for AXIS, Noreen McMullan (pictured) has seen for herself what it means when an organisation truly understand that it is only as strong as its people, each bringing their own experience and expertise to the table.

“As such,” she said, “it remains a top priority to create an environment where people feel welcomed and empowered to be themselves and have the right opportunities and resources to grow their careers. This focus on talent and culture enables us to attract and retain top talent in our industry, which in turn allows us to better serve our customers, broker partners, and communities.”

DE&I – a journey worth undertaking

McMullan, who leads the global company’s human resources function and talent strategy – which includes everything related to people and culture, first discovered her passion for supporting people at work when she began her career in human resources. Starting as a recruiter, she said, she was entrusted with matching people with roles that best fit them and identifying top talent within organisations, while supporting them in their career development.

“I found that my passion was helping people find – and grow into – their careers,” she said. “When you’re passionate about supporting people, it’s not hard to find inspiration. Reflecting on the last few years, we’ve witnessed changes driven by the pandemic and the social justice movement in 2020. These events, among others, have put DE&I at the forefront of our society and challenged how businesses operate in a way that is making us better employers.”

How to expand your DE&I efforts

Looking to AXIS as an example, she highlighted how the business has significantly expanded its DE&I efforts, using a five-part approach: internal education and awareness; recruitment and mobility; career development to support diverse colleagues; industry advocacy; and measurement.

“We’ve also enhanced the overall workplace experience by shifting to a hybrid-work setup that we call Flex for Your Day,” she said. “We learned from the pandemic that our people appreciated the time at home but also missed in-person collaboration at the office. This hybrid approach was designed to help teams find that balance to drive productivity and enable our people to craft a schedule that best fits their lifestyles and needs in a more inclusive manner.

“Ultimately, it is the 2,000+ people at AXIS who inspire me and our team to continue finding meaningful and innovative ways to strengthen our culture, recruit and develop top talent, and further position AXIS as an employer of choice in our industry.”

How DE&I conversations are continuing to evolve

Touching on how DE&I conversations have developed and shaped the human resources landscape since she began her career, McMullan noted that when she first started working, DE&I wasn’t even part of the conversation. At most, it was something included in a report reviewed once a year and shelved the rest of the time. However, it’s heartening to see that organisations have come a long way since then, she said, albeit with the recognition that there is still a lot more work to be done.

“Today, more organisations including AXIS, subscribe to the belief that diversity of talent brings diversity of thought,” she said. “As a result, diverse organisations benefit from a wider range of knowledge and experience which contributes towards driving business results.

“At AXIS, DE&I continues to be a top priority and we approach this work with a bottom-line driven mentality. For example, we set a DE&I goal to achieve global gender parity in all levels of our workforce by 2025, as well as goals to increase ethnic and female senior representation.”

DE&I – an ongoing story

A DE&I journey is not about milestones or touchpoints but rather evolving and ongoing conversation and action. Looking back at her own trajectory, McMullan emphasised that more than any specific touchpoints, she’s proud of the culture that has been fostered at AXIS. It’s a culture built on mutual respect, she said, where people are empowered to share their ideas and perspectives.

“In fact, our DE&I programming was informed at the grassroots level by considering input from employees following surveys and listening sessions,” she said. This feedback provided the roadmap for our DE&I approach and is fully supported by the most senior leaders of the organisation.

“To help drive our DE&I program, we have a DEI Council comprised of employee volunteers representing a range of backgrounds and geographies. They are key agents in the employee feedback loop – engaging with colleagues across AXIS to ensure our programs resonate, represent a variety of voices, and that we continue to make progress towards our DE&I goals.”

In addition, she said, AXIS has five Employee Resource Groups (ERGs) for members and allies of the following communities: ethnically diverse employees; LGBTQ+; parents and caregivers; veterans; and women. The global firm’s ERGs host events and awareness campaigns across the organisation, creating connections and building a sense of community.

“We take pride that our culture has been recognised as one of America’s Best Midsize Employers by Forbes for two consecutive years, that we were recognised in the Bloomberg Gender-Equality Index for three years in a row, and that we were named one of Insurance Business UK’s Top Employers in 2023,” she said. “These recognitions affirm that we are on the right path, and I am energised to further our progress.”

As somebody on the frontlines of building a powerful company culture, McMullan recognises what makes a great culture stand out from the crowd – and from her perspective, it’s all built on the foundation of the individual employee.

“To me, it is when an employee is comfortable and confident enough to bring their whole self to work,” she said. “It is a culture where people can share ideas and know that they will be heard and respected – where everyone has a voice and is valued, that’s what we strive for at AXIS. We put our people first because we understand that without them, we can’t achieve our purpose which is to be there when our customers, partners, and communities need us most.”

Making this culture a reality is where initiatives such as the Dive In Festival come in. In insurance, risks are constantly evolving, and it is so easy to get caught up in your day-to-day work and life. Any time we can take time to stop and reflect on issues like DE&I is so valuable, she said, which is what the Dive In Festival provides – and AXIS is proud to be a long-time supporter and a Global Festival Partner.

“Improving DE&I is a challenge facing the entire industry – and initiatives like the Dive In Festival are great because they bring us all together in a unified effort,” McMullan said. “It’s imperative that we create forums where we can share best practices, learn from each other, and discuss topics that need to be acknowledged, despite how difficult it may be. Initiatives like the Dive In Festival will help us improve and become a stronger industry and a stronger society.”

Click here to catch up on any Dive In 2022 events you missed

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The move is also part of Verlingue’s overall strategy to provide total solutions for mid to large corporate businesses across a range of specialist sectors, encompassing general insurance, trade credit, employee benefits, risk management and claims services and solutions. The practice will be based in Redhill as part of Verlingue’s growing network of offices, which includes Manchester, Egham and London, employing over 170 employees.

A growing market

“Media is a growing market, and one that has proved over the years to be fairly recession-proof, as marketing remains central to most brands growth strategies despite economic uncertainty. The sector is also constantly evolving and expanding into new digital areas – and has moved on from the days when it was just billboards, newspapers, TV and radio,” Verlingue client director Maia Olesen said.

Olesen said that the risk and complexity that media businesses face are also increasing as they receive more complex contracts and more daring film shoots and events. A complex maze around permissions, licenses and permits for the use of music and images adds up to increased propensity for legal action if these are not in order.

“Regulators and overseeing authorities are also coming down harder on influencers, highlighting the need for expert guidance and support when promoting products,” Olesen said. “The onus on influencers’ responsibilities, as they have real power to influence purchasing behaviour, is only going to increase, particularly when it comes to products targeting children.”

Verlingue Group CEO Mike Latham also stressed the importance of the firm’s expanded presence in the media sector as a key part of its growth strategy, noting that Olesen and her team have over 35 years of experience within the specialist market.

“Our focus on this sector will mirror that of all the sectors where we have a strong presence, and that is to provide our clients with holistic risk management advice, to develop targeted and relevant insurance cover, and to deliver a high quality, personal and tailored service,” he said.

As part of its growth and expansion, the firm also recently acquired insurance broker Cabinet Depeyre and underwriting agency Depeyre Solutions.

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This is a matter of “course correction” amid the current economic climate, he said. “The types of companies that we’re seeing doing layoffs, mostly, are types of companies that got heavy during COVID. There [was] a lot of hiring for lots of different reasons, because of a business [need], but also because they were watching this digital acceleration happen, and not knowing what was next.”

How to do it the wrong way

These employers are finding there is a right way to let go of so many workers at once, and one company is facing scrutiny. Case in point: Twitter.

The company faced legal fallout recently from mass layoffs under Elon Musk’s management, including complaints from some workers that severance payments are less than promised and from other employees that the company retaliated against them for exercising protected labour rights.

A Los Angeles lawyer filed individual arbitration claims on behalf of three employees who claim the company hasn’t committed to paying them the severance they were promised before Musk acquired it.

Lisa Bloom, the lawyer for the employees, said she’s prepared to bring hundreds more such complaints on behalf of Twitter employees and contractors. Unlike lawsuits that are filed and fought over publicly, arbitrations are handled in a closed-door process.

The company was also named in two complaints to the National Labor Relations Board. In one labour board case, Twitter is accused of terminating an employees in retaliation for an unsuccessful effort with other workers to organize a strike.

The strike was planned for Nov. 17 but never took place, according to the complaint, because employees were deterred by an email sent by Musk telling them to commit to being “extremely hardcore” if they wanted to keep their jobs.

How to do it the lawful way

With all of this upheaval and change, there are some things to be aware of when attempting to do so legally, said a lawyer.

“Reports of employees finding out they have been fired by email or being locked out of their work accounts may sound like something from a dystopian nightmare. However, in light of the prevailing economic conditions, multiple tech companies have begun discarding employees by the truckload, changing the employment landscape in the process,” said Paulette Haynes, founder and managing officer of Haynes Law Firm.

“If the employer is untruthful, misleading, or even unduly insensitive, they could be on the hook for additional money. In one recent decision – Pohl v. Hudson’s Bay Company, 2022 ONSC 5230 – an employer was penalized by the court for marching an employee out the front door of the employer’s premises despite no allegations of misconduct,” she said.

“It certainly appears, now more than ever, that employers must take care when terminating employees as courts are ready to scrutinize their conduct.”

Growth on the horizon?

But in one country, many employers are thinking the opposite and the time is ripe for investments in the workforce, instead of mass terminations.

CEOs across New Zealand are investing more in talent to drive long-term transformation amid concerns on inflation and macroeconomic volatility, according to a new report.

PwC’s 26th annual Global CEO Survey, which included 142 New Zealand CEOs, found that 86% are investing in upskilling their workforce in priority areas in the next 12 months.

PwC’s findings revealed that 79% of local CEOs think global economic growth will decline in the next 12 months, while 76% believe the same thing will happen to the country’s economic growth.

This “increased pessimism” from New Zealand’s executives is “not surprising” given the challenges over the past years, according to Mark Averill, CEO and senior partner at PwC New Zealand.

Among the respondents, 38% said they feel extremely or highly exposed to inflation in the next 12 months, followed by macroeconomic volatility at 26%.

“When the survey was carried out late last year, interest rates and inflation were rising and there was widespread talk of a recession. The results clearly illustrate how much of a concern these issues are for CEOs,” said Averill.

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New units, new leaders

According to the announcement, Davies Global Solutions will incorporate the firm’s high organic growth Consulting & Technology and Insurance Services divisions under a new chief executive officer to create a thousand plus global team that operates across 10 countries. The division will be led by Mark Grocott, who has been with Davies for over 20 years, holding leadership positions including chief digital officer and CEO of Consulting & Technology. Insurance Services CEO Steven Crabb will continue in his current role and report to Grocott.

Davies UK & Ireland will bring together the firm’s Claims Solutions UK & Ireland and Legal Solutions businesses under a new CEO. This new team consists of over 3,000 employees, with its members delivering claims TPA, adjusting, legal services, supply chain, technology, and ancillary services to its clients across the UK and Ireland. This new division will be led by Allison Carr, who held various senior executive roles spanning 21 years with Davies & Keoghs. Carr previously served as the CEO of Davies’ Legal Solutions arm, Keoghs. Claims Solutions UK & Ireland CEO Kath Mainon will continue in her role, reporting to Carr.

Finally, there’s Davies US, which was formed last year when the firm brought together its US claims TPA and adjusting services with its risk, audit, inspections, and actuarial services. The 1,600-plus team operates from more than 30 locations across the US. Davies launched in the US in 2018 and has expanded its service offerings through a combination of strong organic and M&A growth in recent years. Matt Burton will continue to lead the division. Burton has been with the company for eight years and previously led the firm’s global M&A program.

Staying agile

As a global business, Davies and its more than 6,500 employees will continue to operate across 10 countries, including the UK and US. It delivers professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation and change management.

Over the past decade, the firm has grown its annual revenues by more than 20-fold, investing heavily in research and development, innovation and automation, colleague development, and client service.

“Our success in recent years is linked in part to our ability to stay agile, to adapt our structure, and to provide new solutions to our clients across the world,” Davies group CEO Dan Saulter said. “As we embark on our next phase of international growth and investment, it is important that we position our business units and leadership so we can best serve our 1,500-plus clients across the globe.

“My congratulations to Allison and Mark on their respective promotions. I am pleased that once again we’ve been able to promote internally.  Investing in our people and giving them opportunities for career development is central to our success, alongside our employee ownership culture, delivered through our Davies Incentive Plan programme, our innovation lab, and our CSR focus through the Davies Foundation,” Saulter said.

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