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Acrisure expands in Europe

US-headquartered brokerage Acrisure has forayed into Central and Eastern Europe (CEE) by acquiring the region’s biggest insurance distribution platform, Unilink Group, for an undisclosed sum.

Placing nearly seven million policies per year, Unilink Group provides non-life and life products through a network of 15,000 external agents and 2,500 points of sale. It employs more than 1,300 people across Poland, Bulgaria, Romania, Czechia, Slovakia, and Moldova.

“Bringing the Acrisure brand to a new part of the world is an exciting proposition,” said Unilink Group chief executive Igor Rusinowski, who will remain at the helm.

Aligned ambitions

“In the last several years we transformed Unilink Group from insurance distribution market leader in Poland to the largest player in CEE, spearheading the segment in six countries and operating through all distribution channels. In that regard, we’re very aligned with Acrisure’s commitment to growth, innovation, and entrepreneurship.”

Echoing Rusinowski’s sentiments, Acrisure co-founder, chair, and CEO Greg Williams cited the strong CEE presence that will be provided by the acquired group.

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Cowbell adds cyber expert as UK head

Cyber insurer Cowbell has appointed industry expert Simon Hughes (pictured) as general manager for its newly launched UK operations. This new branch is part of the San Francisco-based insurer’s further extension of its global focus; Cowbell also recently opened a new technology centre in Pune, India for further innovation.

Hughes’ 13-year career in the industry last saw him as cyber team lead for CFC Underwriting, where he worked for the past six years. Before this, he worked at SOVAG, the multinational reinsurer. He began his insurance career at Lloyd’s of London. Hughes has focused on SMEs in his career, which is the target market for Cowbell as a cyber insurance provider for this demographic.

According to his LinkedIn, Hughes graduated as a bachelor of arts in modern history and politics from the Royal Holloway, University of London.

Cowbell chief strategy officer Matthew Jones said that Hughes’ appointment is testament to the insurer’s mission of closing the insurability gap and making cyber insurance accessible to all businesses.

“Simon brings the expertise to roll out to the UK the adaptive cyber insurance products that we have successfully validated in the U.S., underpinned by our continuous risk assessment approach,” Jones said.

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Arch Insurance International names head of marine hull and war

Arch Insurance International has promoted its senior underwriter Jason Page (pictured below) to the position of head of marine hull and war effective immediately. Page succeeds Mark Watters, who is retiring.

As Arch Insurance International’s new head of marine hull and war, Page will be responsible for the company’s underwriting activities across the globe, overseeing the underwriting for various sectors such as ship-owners of blue and brown water tonnage, construction and repair yards, marine war, and yachts. He will be based in Arch Insurance International’s London office and report to its head of marine and energy, Jake Gibbs.

Prior to joining Arch Insurance, Page was a senior underwriter and head of marine and war at marine insurance leader Markel, where he worked for roughly two decades. Page joined Arch Insurance in 2020 and was most recently a senior writer within the company’s marine hull and war team.

INSERT PHOTO OF ARCH INSURANCE INTERNATIONAL MARINE HEAD – JASON PAGE

Gibbs described Page’s promotion as “very much a natural transition” within the company.

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Munich Re discontinues Net-Zero Insurance Alliance membership

In a Press release, the reinsurer stressed that it is sticking to its ambitious climate targets, including the reduction of GHG emissions related to its investment portfolio by 29% by the end of 2025, and thereafter successively brought down to net zero by 2050.

In addition, Munich Re noted its ambition to reduce its climate-related industry exposure to the exploration and production of oil and natural gas (primary insurance, direct and facultative reinsurance) in such a way that there will be no associated net GHG emissions by 2050. The reinsurer’s first step will be to aim to reduce emissions by 5% by 2025.

As of April 2023, Munich Re has stated that it will not insure projects involving new oil and gas fields or new midstream oil infrastructure. At the same time, it will reduce thermal-coal-related exposure in its direct and facultative insurance business by 35% Group-wide by 2025 – before eliminating this exposure altogether by 2040. The reinsurer also noted that since 2018, it has stopped insuring new coal-fired plants, coal mines and since, 2019 oil sand mines.

Meanwhile, regarding the emissions from its own operations, Munich Re highlighted that it has been carbon-neutral since 2015 and previously reduced CO2 emissions per employee by 44% from 2009 to 2019. Current GHG emissions are to be reduced by a further 12% per employee by 2025. By 2030, Munich Re expects to achieve net-zero GHG emissions in its operations.

“Our climate commitment is unwavering,” Wenning said. “We follow scientific recommendations. To date we are decarbonizing even faster than what is required to reach net zero by 2050.”

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Global M&A dealmakers remain bullish – WTW

Run in collaboration with the M&A Research Centre at The Bayes Business School, the survey said the positive performance of Q1 was driven by Asia-Pacific deal activity, where buyers outperformed their regional index by 13.8 percentage points. The Asia-Pacific region saw 43 deals closed in the first quarter, a 7% drop in volume from Q1 2022.

There was a significant slowdown in M&A activity globally, posting the lowest first-quarter figures since 2015 with 157 deals completed worldwide in Q1 2023, compared to 220 deals in Q1 2022 and 202 deals in Q4 2022, WTW reported.

North American acquirers underperformed their regional index by -3.9 percentage points with only 79 deals closed in Q1, a 32% drop from Q1 2022. Dealmakers in Europe underperformed their index by -7.4 percentage points with 30 deals completed in the first quarter, 39% down from Q1 2022. UK buyers underperformed by 1.4 percentage points.

“The sharp decline in M&A deals completing this quarter is the inevitable hangover effect following an outstanding year in 2021, compounded by the macroeconomic and geopolitical headwinds that bruised the market last year,” said Jana Mercereau, head of corporate M&A consulting, Great Britain, at WTW. “At the same time, M&A markets are far from closed. The number of deals we’re seeing in the pipeline has not dropped at all, but many have made slower progress towards completion, or have paused, as buyers adopt a ‘wait and see’ approach. Dealmakers remain fairly bullish and believe M&A activity will increase in the second half of 2023 as markets stabilise and interest rates level.”

Cross-sector deals flourish

The need to adopt new technologies and talent, reach new markets, and overhaul supply chains has spurred cross-sector deals to their highest level since WTW’s M&A survey began in 2008.

The survey also found that the median time to close deals in the first quarter was the slowest since 2008, with 71% of deals taking at least 70 days to complete, up from 53% less than 18 months ago. This trend is directly linked to the rise in cross-sector acquisitions, which generally take more time to close, as well as a greater need for more robust due diligence.

“There are tremendous opportunities to explore for acquiring companies, especially corporates and PE funds with high levels of capital,” Mercereau said. “Some sectors that have been resilient or benefitted from the pandemic, such as technology or healthcare, may continue to see strong demand. The banking industry is also expected to see significant consolidation, while the technology, media and telecom (TMT) sector has never been hotter.

“For buyers pursuing deals in the current uncertain economic climate, it will be more important than ever to conduct disciplined due diligence and dive deeper into potential weaknesses in a target,” she said. “Retaining and integrating new employees after a deal closes will also be critical for the acquisition to deliver value, especially if the objective is to boost talent by acqui-hiring. This means well-crafted retention incentives must be a top priority, especially in today’s tight labour market.”

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Gallagher opens in Sweden following rebrand of acquired local businesses

Gallagher opens in Sweden following rebrand of acquired local businesses

International brokerage Gallagher will officially open in Sweden following the integration and rebrand of its three acquired local businesses – Brim, Nordic, and Proinova – starting April 3. With this, Gallagher expands its network comprising more than 130 countries to Sweden and establishes a major foothold in Scandinavia.

Gallagher’s three businesses in Sweden are:

  • Brim, acquired in 2016, is a specialty (re)insurer that provides property and casualty (P&C), credit and political, and affinity insurance products to Scandinavian and international clients
  • Nordic, acquired in 2017, is a broker offering a range of P&C services to both medium and large corporations as well as small business and personal lines to members of affinity groups throughout Sweden
  • Proinova, acquired in 2019, is a real estate solutions broker that offers risk solutions for key trade associations within the country

As part of the integration, the three businesses will come together to see Gallagher having a team of over 65 risk professionals operating across the country, with offices located in Stockholm, Gothenburg, Helsingborg, Växjö and Gislaved.

The newly formed Gallagher Sweden will be led by Jonas Bergfeldt, previous CEO of Nordic. Bergfeldt will continue to report to Gallagher head of Scandinavian operations Anders Mjaaland.

“We are very pleased to reach this key milestone with Gallagher having been an exceptional partner to Brim, Nordic and Proinova since being acquired,” Bergfeldt said in a news release. “The integration and rebranding gives us an enviable springboard for further growth in Sweden, and we now are focused on expanding our services and helping more businesses to understand how Gallagher can support them to protect their assets from a wide array of risks.”

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Motor complaints top list of UK general insurance grievances

Motor complaints top list of UK general insurance grievances

Motor insurance complaints topped the list of general insurance (GI) grievances in the UK in a period spanning the last five years. Research from Insurance DataLab found that car/motorcycle insurance accounts for one third of all GI complaints referred to the ombudsman from 2017 to 2022.

Out of almost 170,000 complaints lodged at the GI market, 55,250 were levied towards the motor insurance sector. Grievances toward the sector were also trending upward, as the Financial Ombudsman Service recorded 3,800 motor complaints in the final three months of 2022, a 49% year-on-year increase.

Insurance DataLab co-founder Matt Scott raised the alarm about these numbers, saying that regulators have already highlighted complaints figures as an area that insurers should be looking at when analysing customer outcomes as part of their Consumer Duty monitoring.

“Not good enough”

Insurance DataLab named buildings insurance as the second most complained-about product within the space, accounting for 16% of grievances over the last five years. This was followed by:

  • Travel insurance at 12%
  • Home emergency insurance at 7%
  • Home insurance at 5%

Despite topping the list, complaints upheld in favour of the customer were highest for motor insurance at a rate of 26.7% over the last five years. All GI product lines averaged 30% across the board.

In a news release, Scott said that complaint upheld rates for the best performers in the market can be as low as 10.5%, a percentage that is wildly different on the other end of the spectrum.

“At the other end of the market, we are seeing a number of insurers with more than 30% or even 40% of complaints being upheld in favour of the customer – this is clearly not good enough, and with Consumer Duty coming into force this July, insurers need to act fast to remedy this issue,” Scott said.

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Genasys expands with new business units and innovation HQ

Genasys expands with new business units and innovation HQ

Genasys Technologies has announced an expansion with two business units in South Africa, with one focused on continued product development and innovation.

Genasys London will continue to be led by group CEO André Symes (pictured right). Symes will head the insurance administration platform provider’s commercial growth strategy. Craig Olivier (pictured left), co-founder and group CTO, will be based at Genasys’ new South African headquarters in Cape Town, called the Product and Innovation Campus. Olivier will lead the new Genasys Software Solutions division from this office.

Genasys will retain its existing office in Johannesburg as its third office. In this location, newly appointed delivery and operations head Eugene Wessels will lead the Professional Services division while reporting directly to Olivier in the Cape Town office.

Driving technology expansion

In a press release, Symes said that the firm, through its new Product and Innovation Campus, is creating “a new workspace that will support our team to drive our technology expansion.”

“Through the creation of these two new business units we are in an exceptional position to propel our company forwards with real focus on our core strengths – our excellent cloud-based insurance software and our brilliant customer servicing,” Symes said. “This is an exciting moment in our Genasys story as these developments reflect our trajectory as a global insurtech company and our continued commitment to using technology to positively change the consumer view of insurance.”

The fast-growing insurtech made headlines last year as it launched a partnership with health solutions business Simplyhealth, resulting in the move of 2.3 million customers to a single policy platform.

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MS Amlin taps industry expert as new risk analytics head

MS Amlin taps industry expert as new risk analytics head

Lloyd’s global (re)insurer MS Amlin has appointed Dr Jessica Turner as its new head of risk analytics, effective June 26. Turner will report to director of underwriting performance Martin Burke.

In a press release, Burke said that Turner’s appointment reflects the firm’s objectives of “seeking out new perspectives and expertise.”

“By expanding our talent pool to include those with cutting-edge skills in analytics, modelling, and catastrophe risk, we can provide more innovative insights and solutions for our clients. I am therefore delighted to welcome Jessica to our business,” Burke said.

Turner joins the reinsurer from Guy Carpenter, where she has worked as a managing director and head of international catastrophe advisory for over four years. That role saw her leading a team of natural catastrophe experts in evaluating and analysing climate change physical risk quantification for all major perils within the EMEA and APAC regions.

Before joining Guy Carpenter, she spent over two years at Lloyd’s Banking Group as a senior manager. She also held positions at Willis Re and RMS. She holds a Ph.D. in atmospheric science, and advanced diploma in insurance, and is a Certified Catastrophe Risk Analyst.

Earlier this year, MS Amlinbolstered its underwriting leadership team with the appointment of Grant Baxter as interim CUO and Neil Walker and Sam Geddes as co-deputy CUOs.

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AXA confirms extended cover for clients sheltering Ukrainian refugees

AXA confirms extended cover for clients sheltering Ukrainian refugees

AXA Retail has confirmed an extension of home insurance coverage for brokers’ clients who have policies underwritten by the UK insurer and are currently sheltering Ukrainian refugees.

This means that clients’ guests escaping the war in Ukraine will be treated as their extended family, giving them coverage just like any other member of the family residing in their homes.

In a message directed to the insurer’s brokers, AXA also outlined some commitments that they intend to follow for these circumstances:

  • Clients do not need to let AXA know if they are taking in Ukrainian refugees temporarily, and their cover will not be impacted as a result
  • Ukrainian guests will temporarily be treated as members of the family and will therefore fall under the standard terms of the policy
  • Ukrainian guests’ belongings will also temporarily be covered by the usual policy limits

The insurer said that brokers will just need to let the company know if any Ukrainian guests intend to become a permanent resident of the property.

What are your thoughts on this story? Please feel free to share your comments below.

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