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Ryan Specialty takes hold of European insurance scene

Ryan Specialty takes hold of European insurance scene

Ryan Specialty has just opened an office in Madrid to take its transactional risk MGU, Ryan Specialty Transactional Risks International, to the next level. This marks the firm’s third office in Europe/UK and second in Spain.

The Madrid office is led by Marta Batalla and focuses on the core transactional risks of warranty and indemnity insurance and commercial tax liability insurance. It will service brokers across continental Europe.

“The transactional risk practice has continued to experience significant growth in the last few years,” Batalla said. “… Our deep technical knowledge, consistent underwriting approach, and unwavering work ethic enable the team to review thousands of transactions every year providing superior service to our clients and carrier trading partners.”

Most recently hired to Ryan Specialty Transactional Risks International is Rafael Giménez-Reyna. Based in Madrid, he joins the firm’s international tax team from private practice, where has spent the last 10 years advising clients on Spanish and global tax matters.

“Rafa will be working on international tax risks, but as Spain is currently a busy jurisdiction for tax insurance, it will be extremely beneficial having someone on the ground in Madrid,” said Kerry Westwell, head of tax for Ryan Specialty Transactional Risks Europe.

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Fine guidelines should be aligned with global standards – European insurers

Fine guidelines should be aligned with global standards – European insurers

Insurance Europe has urged the European Data Protection Board (EDPB) to align its guidelines for the calculation of data privacy fines with international standards.

The European insurers’ body responded to the EDPB’s consultation regarding its draft guidelines for fines under the EU’s General Data Protection Regulation (GDPR). The organisation said that these guidelines aim to create a harmonised basis from which the calculation of administrative fines in individual cases can be made by national supervisory authorities. While the draft guidelines provide more detail on the factors taken into account for the calculation, they do not make the level of fines more predictable, Insurance Europe said.

As stated in Article 83(1) of the GPDR, the turnover of the undertaking is a relevant element to be considered when imposing an effective, dissuasive and proportionate fine. However, according to the EDPB’s guidelines, when calculating the turnover of an insurance company, the supervisory authority should also take into account insurance premiums.

“This is not in line with the most recent accounting standards issued by the International Accounting Standards Board (IASB),” Insurance Europe said. “For example, IFRS 17 – Insurance Contracts, states that the information on insurance revenue must not include amounts the insurer is obligated to pay the policyholder regardless of whether the insured event occurs, or the so-called investment component. These amounts that represent the investment of the policyholder (such as the savings component of an endowment life insurance) must be excluded from the revenues in the profit and loss account.”

According to Insurance Europe, the IASB, acting as a global standard-setter for accounting, ensured the comparability of financial reporting by insurers and companies from other industries.

“Insurance Europe, therefore, encourages the EDPB to update its guidelines to take into account the international standards set out by the IASB,” it said.

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Liberty Specialty Markets boosts digital capabilities with two appointments

Liberty Specialty Markets boosts digital capabilities with two appointments

Liberty Specialty Markets (LSM) is strengthening its digital capabilities with the creation of two technology-oriented roles. Parul Kaul-Green (pictured above) has been named chief digital strategy officer while Carol Baker has been appointed head of digital strategy, London and global products.

Kaul-Green is tasked with driving the digital strategy for underwriting and developing a long-term roadmap for LSM’s digital evolution across its global markets, including the transition of existing business to digital channels. She leads a team of digital experts across the globe and reports to Phil Hobbs, president and managing director at LSM.  Kaul-Green is based in LSM’s offices at the Walkie-Talkie building in London.

With over 20 years of experience in strategy and technology innovation in financial services, Kaul-Green joins from AXA XL, where she was chief of staff, Asia-Pacific and Europe, responsible for developing the corporate strategy, ESG governance and strategic communication.

“I’m delighted to welcome Parul to Liberty,” Hobbs said. “She brings a broad track-record in strategic and digital transformation. This is the skillset we need to deliver on our strategic objectives.”

Baker (pictured directly above), meanwhile, is responsible for developing LSM’s digital strategy for the region. She was previously head of customer proposition, a role she held since 2019. Prior to joining LSM, Baker ran an independent consulting company that worked with carriers in the insurance sector, including LSM.

“Carol has championed digital innovation within our business development team, and we look forward to her continuing to bring this value to our brokers and clients in her new role,” Hobbs said.

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Gallagher produces report on global energy market

Gallagher produces report on global energy market

Gallagher has released its latest Global Energy Market Insurance Update. The report examines the energy marketplace by industry segment and considers the impacts on the market from the COVID-19 pandemic, the Ukraine conflict and increasing interest in environmental, social and governance issues.

Among the reports’ key findings were:

Upstream: Both offshore and onshore energy clients are starting to use carbon capture and storage in markets across the globe as an alternative to conventional decommission. Carbon capture and storage is also being used as a means of generating extra revenue and tax credits, where applicable.

Downstream: The sector may be approaching the end of a hard market cycle for downstream risks, which will benefit insureds with good loss records that can show effective management of natural catastrophe exposures.

Renewable energy: The renewable energy market is now more stable and profitable, the report found. However, certain trends will need to be monitored, including the effect of unpredictable global weather patterns on projects in locations with high exposure to natural catastrophes, underwriter uncertainty over some new technologies, and supply chain disruption.

Cyber: Insurers have been hiking their rates by as much as 25% to 40% in response to a recent spike in ransomware attacks.

The sector has also seen continued disruption linked to the COVID-19 pandemic, and the impact of the Ukraine conflict has reached well beyond Eastern Europe, the report found.

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Resilience recovery in peril – Swiss Re Institute

Resilience recovery in peril – Swiss Re Institute

The world economy regained macroeconomic resilience in 2021, but ongoing impacts make the recovery fragile, according to a new report from Swiss Re Institute.

In 2021, the global economy saw a cyclical rebound from the COVID-19 pandemic, resulting in greater capacity to respond and quickly recover from a crisis, the report found. However, the full impact of slowing growth, high inflation and global geopolitical tensions this year may throw a spanner into the resilience recovery.

Global insurance resilience also improved last year thanks to strong insurance growth driven by rising risk awareness among customers and pandemic-related health spending by governments. However, insurance resilience has not yet recovered to pre-pandemic or pre-Global Financial Crisis levels.

The world insurance protection gap for health, mortality and natural catastrophe risks combined hit a new high of US$1.42 trillion in 2021, and the current inflationary environment is expected to widen that gap even further this year, Swiss Re Institute reported. Despite a strong forecast for nominal insurance premium growth, insurance resilience is expected to weaken this year due to scaled-back government benefits and declining asset values.

“The cyclical recovery in both macroeconomic and insurance resilience in 2021 cannot hide the fact that deep structural reforms are needed to drive long-term growth,” said Jérôme Haegeli, group chief economist for Swiss Re. “The current inflation shock and cost-of-living crisis are disproportionately affecting the lowest-income households and will only widen protection gaps this year.

“To secure greater resilience and support long-term economic stability, structural parameters such as infrastructure and human capital need to be strengthened and inequality reduced. Against this challenging backdrop, the insurance industry plays an important role in shifting financial risks away from individuals and ultimately increasing their resilience.”

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Convex Group names co-founder as CEO

Convex Group names co-founder as CEO

The Board of Convex Group Limited has named company co-founder Paul Brand as the group’s chief executive officer, effective July 01.

Brand has been deputy chief executive officer since he launched Convex with Stephen Caitlin, who is the executive chairman of the company.

“I am truly delighted that Paul has been appointed CEO by the board. When we launched Convex in 2019, the plan was that Paul would become CEO in due course and his appointment has been fully endorsed by our shareholders,” Caitlin said. “He has led the team which has built Convex into a superb business with a strong competitive advantage and hard to replicate intellectual property. This promotion is very well deserved.”

Brand has four decades of experience in insurance, serving as the chief underwriting officer for almost half of his 31 years at Caitlin and XL Caitlin. From 2016 to 2018, he was also the chairman at Accelerate, XL Caitlin’s in-house innovation team. It was from this point onwards when he began to work with Caitlin on Convex.

Established in 2019, Convex Group is an international specialty insurer and reinsurer focused on complex specialty risks across a diverse range of business lines. It is operated out of London, Bermuda, Luxembourg and New Jersey.

“Paul and Stephen have demonstrated an incredible ability to build a quality insurance group. The result, Convex, is a tremendous achievement and we expect the business will thrive under Paul’s leadership whilst benefitting from Stephen and Paul’s continuing partnership,” said Bobby Le Blanc, president of Onex Partners. “We fully expect that they will deliver value to shareholders over time and Onex Partners thoroughly endorses the board’s decision.”

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Brokers want additional support when dealing with complex claims

The survey asked respondents which aspects of the claims process had the largest impact on their work and the service they provide to customers. The interviewed brokers selected overall smoothness of the claims journey as the most important factor, especially for simple claims. Brokers also said that they would appreciate more regular communication from insurers’ claims handlers. They also preferred communication over the phone, face-to-face, or through chat mechanisms, rather than through emails.

The brokers surveyed said they welcome insurers being flexible and providing access to experts when required.

“Brokers are constantly looking at where they can add value to the insurance process for the customer, and complicated or particularly large claims are instances where they really prove their mettle,” said Nick Hobbs, chief distribution and regions officer at Allianz Commercial. “Brokers want to be able to connect to insurers directly when it comes to claims. The industry, as a whole, has to focus on communication throughout the claims process by offering more contact, with regular updates on timelines and progress.”

Allianz said that it seeks to ensure maximum human contact through its large loss proposition. For large commercial property claims, it assigns single specialist handler to manage the claim from start to finish, creates a project team of experts around the customer, and conducts face-to-face site visits where it adds value. This personalised approach has been well-received by brokers and policyholders, the insurer said.

“Digital channels can provide near immediate and self-service solutions for straightforward requests, but for more involved claims, we need to remove friction and delay, providing access to empowered decision makers,” said Graham Stait, head of claims operations at Allianz Commercial. “This reflects the need to be able to respond to the questions the customer will be asking. ‘When will my claim be sorted? What stage is my claim at now?’ We must be transparent with that information and make sure brokers have easy access to it.”

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Insurance Europe urges reforms to avoid double taxation

Insurance Europe urges reforms to avoid double taxation

Insurance Europe has revealed its response to a consultation conducted by the European Commission (EC) on withholding taxes and a new EU system to avoid double taxation.

The federation of European insurers and reinsurers welcomed the initiative, saying the current rules lead to lengthy, complex and costly withholding tax relief procedures. In some cases, investors end up waiving their right to claim a refund or relief from the withholding tax levied due to the complicated regulations, it said.

The consultation, which ran from April 1 to June 26, gathered the opinions of various stakeholders on loopholes in EU tax regulations and how to fix them. One of the EC’ aims is to avoid double taxation, which makes the EU market a less attractive investment destination.

“Insurance Europe takes the view that substance requirements should be harmonised, and that the Parent-Subsidiary Directive and the Interest and Royalties Directive should be clarified to ensure legal certainty regarding securities and intra-group payments,” the group said. “Taxpayers and tax authorities require legal certainty as to whether withholding tax benefits that a source state limits to its own resident taxpayers are extended to foreign taxpayers, to avoid discriminatory practices which are against the principle of free movement of capital.”

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Freedom Services Group pilots four-day working week

The scheme is offered on a voluntary basis, and employees are given the choice of opting in or out every quarter. According to Freedom, 75% of its employees have opted in for the scheme so far.

In January, Freedom’s employee engagement survey found that its staff desire more flexible working models that allow a better work-life balance. In response, the company formed a group of seven employees to examine the feasibility of a four-day week. Together, they made recommendations which were used to develop the scheme, ensuring a smooth transition into the four-day working week beginning July 01.

“Implementing the four-day week is part of an overall strategy to increase levels of engagement and performance across the group and is aligned with our core values,” said Chantel Emilius, executive director of culture and engagement of Freedom Services Group. “We believe that this initiative will prove beneficial to our employees’ happiness and wellbeing which in turn will have an equally positive impact on business productivity, customer experience, and recruitment and retention strategies.”

The four-day week pilot has been promoted at interview stage as an incentive for Freedom’s recent recruitment campaigns, which has seen 24 employees join since April. To ensure the longevity of the scheme, the four-day week will see incremental changes through the company’s operations to assist the adoption across the whole organisation, as well as measure the impacts of the reduced hours. Freedom will formulate individual development plans with measurable objectives for employees, complemented by the use of workplace management and engagement tools such as SageHR and Reward Gateway.

“Implementation of a four-day working week doesn’t happen overnight,” Emilius said. “In order to do this initiative correctly, we needed to ensure that not only do we have the buy-in of our staff at every level, but we also have the operational processes and tools that support the transition.”

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Revealed – 5-Star Diversity, Equity, and Inclusion award winners for 2022

Revealed - 5-Star Diversity, Equity, and Inclusion award winners for 2022

Diversity, equity, and inclusion (DEI) is top of mind for the next generation of insurance professionals – therefore, companies with the best DEI policies will attract the finest new candidates. This year, Insurance Business (IB) has identified the top 5 companies in the UK that have exhibited the type of DEI initiatives bound to draw the brightest, most talented, and most passionate employees to the UK insurance industry.

The Insurance Business UK (IBUK) team identified the companies with the best DEI initiatives this year by inviting firms to share the DEI initiatives they have focused on over the past 12 months. For 15 weeks, the IBUK team conducted one-on-one interviews with DEI professionals to gain a keen understanding of the industry standards for DEI and to determine which companies have met or exceeded these expectations.

After receiving nominations for DEI initiatives, the team reached out to the nominated companies’ employees to gauge the effectiveness of these programs. The companies that scored 4 or higher on a scale of 1 to 5 won the 5-star DEI 2022 awards.

This year’s winners are:

Crawford & Company

FloodFlash

HDI Global SE

Talbot Jones

Zurich

Congratulations to all the winners! Find out about the companies’ DEI initiatives by reading the IBUK 5-Star Diversity, Equity, and Inclusion 2022 report.

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