Aviva UK reveals total payout for private medical insurance claims disruption during COVID-19

Aviva, as part of its COVID-19 Pledge to customers in the UK, is paying a further £47 million – bringing the total to £128 million in payouts for private medical insurance claims disruption during the pandemic.  

Lifting the lid on the sum, Aviva said in a release: “The figure represents Aviva’s final assessment of the difference between expected claims costs and actual claims costs for the period of claims monitored, from March 1, 2020 to December 31, 2022, when some treatments and procedures were delayed rather than cancelled.”

In 2022, Aviva returned £81 million to its private medical insurance customers. As previously promised, any further payment made in 2023 will include a 20% increase.

“We value our private medical insurance customers’ loyalty, and it was only right that we pledged to return any difference in claims costs to them after a full and fair assessment of the impact of the pandemic on our claims experience,” said Aviva UK Health managing director Steve Bridger.

“I’m delighted that we have completed our final assessment and that we can make a further payment to customers at this time of increased living costs.”

Brokers and customers will be contacted about the payments over the coming weeks.

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