FM’s in-house claims team responded quickly, working in partnership with BMC Moerdijk to find the optimal solution. BMC Moerdijk operates with just one production line, so time was of the essence. The company faced a choice: repair or replace the rotor. Variables included the upfront costs, but also the longer-term costs of potential downtime. After analyzing the financial and business impact, BMC Moerdijk and FM agreed that replacing the faulty rotor would significantly mitigate the loss, because it meant less downtime.
