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Maritime specialist calls for wider adoption of ship situational awareness systems

Maritime specialist calls for wider adoption of ship situational awareness systems | Insurance Business UK

Number of marine incidents “deeply concerning”

Maritime specialist calls for wider adoption of ship situational awareness systems

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Maritime transportation specialist Groke Technologies is urging marine insurers, P&I Clubs, and regulators to promote the adoption of ship situational awareness systems to mitigate the rising number of claims related to collisions and other accidents caused by human error.

The appeal comes as insurers express growing concern over factors such as the shortage of seafarers and increased ship traffic, which could lead to more collisions and related incidents at sea.

“While ship losses continue to fall, the number of navigational incidents, collisions, and near-misses is deeply concerning,” Groke Technologies chief commercial officer Jonas Bergring said.

Bergring cited a ship safety report published in late 2023 by Allianz Global Corporate & Specialty, noting that 17% of all marine insurance claims between January 2017 and December 2021 were due to collisions, foundering, or sinking.

“Of the 27,477 incidents reported in the period, 3,098 were attributed to collision, making it the second top cause of shipping incidents globally,” Bergring said. “Collision also accounted for about 1 in 10 of the 3,032 incidents reported in 2022, up on the preceding year’s figure. Overall, there is about a 5% increase on the number of incidents reported in 2019.”

Investigations by the European Maritime Safety Agency (EMSA) found that collision was second only to power loss as the primary cause of ship incidents. Most serious collision-related accidents occur at night (50%), twilight (12%), or in bad weather during the day (9%).

What contributes to marine incidents globally?

Bergring identified contributing factors such as bad weather, poor visibility, watchkeeper fatigue, information overload, and congestion, particularly in areas like the British Isles, South China Sea, and Singapore Strait. These risk factors can be significantly reduced using situational awareness systems.

By collaborating with the marine insurance community to encourage the broader adoption of situational awareness technology, the number of human error-related incidents could be reduced, ensuring safer navigation in congested and challenging waters, he explained.

“There would be a rapid and significant reduction in ship collisions and the associated financial and environmental risks. The reduction in insurance claims could benefit P&I Club members hugely,” Bergring said.

With the increasing use of digital shipping technology and a global shortage of experienced officers and crew, Bergring anticipates that integrated ship situational awareness technology will become a mandatory IMO requirement by 2028. He expects class notations and voluntary IMO guidance to precede this mandate, likely by 2026.

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SCOR posts first quarter 2024 results

SCOR posts first quarter 2024 results | Insurance Business UK

Reinsurer touts strong first three months

SCOR posts first quarter 2024 results

Reinsurance

By Kenneth Araullo

SCOR reported a net income of €196 million (€176 million adjusted) for Q1 2024, driven by a robust return on invested assets and solid performance in P&C.

In P&C re/insurance, the combined ratio of 87.1% in Q1 2024 benefited from a low natural catastrophe claims ratio of 7.2%. The attritional loss and commission ratio of 78.8% reflected satisfactory underlying performance and continued reserving discipline.

In L&H reinsurance, the insurance service result was €72 million, impacted by an adverse experience variance of €-71 million due to unfavorable claims experience in the US mortality business and claims reporting effects. Onerous contracts had a positive impact on the quarter, by €20 million.

In investments, SCOR benefited from elevated reinvestment rates in Q1 2024, recording a strong regular income yield of 3.5%, up 0.7 points from Q1 2023.

The effective tax rate for Q1 2024 was 24.1%, below the 30% assumption expected over the duration of the Forward 2026 plan.

The annualized return on equity (ROE) reached 17.3% (15.5% adjusted), and the group economic value grew by 4.1% at constant economics.

SCOR’s solvency ratio was estimated at 215% at the end of Q1 2024, in the upper part of the optimal range of 185%-220%, compared to 209% at year-end 2023. This was supported by strong operating capital generation from the P&C business.

Thierry Léger, chief executive officer of SCOR, stated that for the first quarter of the Forward 2026 strategic plan, SCOR reported a strong net income.

“In P&C, we are reaping the benefits of very attractive market conditions with a combined ratio of 87.1% and we remain determined on building reserve buffers,” Léger said. “In L&H, we are impacted by an adverse experience variance, mainly driven by US mortality and claims reporting effects. In investments, SCOR benefits from elevated regular income yield and reinvestment rates. Overall, we are starting the year with a high ROE of 17.3% and an improved solvency ratio of 215% supported by strong operating capital generation driven by P&C January renewals.”

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Swiss Re mulling divestiture options for digital platform IptiQ

Swiss Re mulling divestiture options for digital platform IptiQ | Insurance Business UK

Giant reinsurer has also reserved $100 million for the Baltimore bridge collapse

Swiss Re mulling divestiture options for digital platform IptiQ

Reinsurance

By Kenneth Araullo

Swiss Re has announced that it is exploring options to divest its IptiQ digital platform while reserving $100 million for the March 26 Baltimore bridge disaster, a loss estimate with high uncertainty, according to its CEO Christian Mumenthaler.

Following a strategic review amid changing market conditions, Swiss Re plans to divest its digital platform and explore options for its entities, Mumenthaler said in a conference call. Swiss Re will gauge interest in IptiQ’s assets, including from primary insurers.

Mumenthaler noted that there are valuable elements in IptiQ, but he could not specify when or how the entity would be divested, emphasizing the goal of maximizing shareholder value.

In 2023, Swiss Re took a $250 million charge related to IptiQ and aims for better results this year, expecting the business to break even by the end of 2025, said CFO John Dacey.

As per AM Best, Dacey described IptiQ as a complex “collection of a number of discrete businesses across geographies” and suggested that another owner might extract more value. He also indicated that there might be restructuring charges in the coming quarters.

Mumenthaler explained that when IptiQ was created about 10 years ago, interest rates were near zero, and the market was saturated with capital seeking yields. There was concern about the future of reinsurance and a surge in insurtech investment, which was believed to disrupt the value chain.

Swiss Re invested in white-label digital insurance with IptiQ to allow clients and brokers to enter the primary market, he said.

However, the environment has changed significantly in the past year and a half, with much higher interest rates, improved rates in traditional reinsurance, and slower insurtech growth, Mumenthaler said.

Swiss Re built a valuable platform with $1 billion in premiums, but it “makes no sense to keep it as a strategic option” under current conditions, he said.

The reinsurer also increased its loss estimate by $120 million for the 2023 floods in Italy, raising its industry loss estimate for the event from $3.3 billion to $6 billion, Mumenthaler said.

Large natural catastrophe losses in the first quarter totaled $66 million, mainly from the Noto earthquake in Japan, Dacey reported.

Swiss Re experienced several other man-made losses and has increased reserves for US liability, Dacey said.

Liability reserves were raised in the first quarter as Swiss Re anticipates continued liability exposure in the market, although it has decreased slightly from last year, Mumenthaler said.

Swiss Re has also reinforced reserves in several areas, experiencing minimal catastrophe losses in the quarter, Dacey added. It reduced its casualty book over the first quarter and is pushing for better rates and terms while questioning some primary insurance pricing. Casualty accounted for about one-third of Swiss Re’s book at the January 1 and April 1 renewals, he noted.

First-quarter 2024 net income was $1.09 billion, with insurance revenue at $11.68 billion. The property/casualty combined ratio was 84.7% on May 16, 2024. Swiss Re stated that its first-quarter 2024 numbers are not comparable with the previous year due to this year’s numbers being under IFRS while those of 2023 were under US GAAP.

Mumenthaler said the transition to IFRS was complex, but the new accounting standard will make segments more comparable, especially the life/health segment.

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Gen Re on the state of the US group term life market

Gen Re on the state of the US group term life market | Insurance Business UK

How did the sector perform in the past year?

Gen Re on the state of the US group term life market

Reinsurance

By Kenneth Araullo

Gen Re has released the results of the 2023 US Group Term Life Market Survey, delivering its verdict on the sector’s performance in the past year.

The annual survey covers group term life (GTL) and accidental death & dismemberment (AD&D) in-force and new sales results for the US market, representing both employer-paid and employee-paid business.

Twenty-six companies provided GTL results, while 24 companies provided AD&D results.

For 2023, total GTL and AD&D in-force premium reached $33.7 billion, with GTL representing 93% of the total. GTL in-force premium growth rates have slowed since a peak of 6% in 2021, with a 2% increase in 2023.

AD&D in-force premium continued to grow positively, rising by 6% in 2023, the highest rate since 2017. Overall, GTL and AD&D in-force premium increased by 2% year-over-year. Seven of the top 10 carriers reported positive GTL in-force premium growth in 2023.

In 2023, participating companies reported $3.2 billion in combined GTL and AD&D sales premium, with GTL accounting for 92% of the total. GTL new sales premium declined by 3% in 2023, attributed to a few carriers experiencing double-digit declines.

AD&D sales premium – how did it fare in 2023?

The top 10 companies held 84% of the market share for new sales premium, contributing approximately $2.4 billion of the total 2023 sales. AD&D sales premium remained positive over the past five years, with 11 of the 24 companies reporting positive changes in their 2023 results, and seven experiencing double-digit growth. Combined GTL and AD&D sales premium declined by 2% in 2023.

GTL new sales case counts grew by 1% in 2023, and in-force case counts also increased by 1%. For companies providing sales case size breakdown information, the 10–99 category accounted for the highest percentage of cases (56%), followed by the 1–9 grouping (25%).

Results were similar for in-force cases (52% and 30%, respectively), with less than 1% in the 5,000+ range for both sales and in-force. New sales lives increased by 5% in 2023 after a decline in 2022, and in-force lives grew by 6% year-over-year.

Average face amounts for new sales declined by 4% in 2023, while in-force average face amounts remained flat year-over-year. Monthly premium rates for new sales declined by 6%, with in-force premium rates staying level. Average premium per life declined for both new sales and in-force business. Sixty per cent (60%) of companies saw a decline in their average face amount for new sales in 2023.

A small number of companies with negative growth strongly influenced the average premium per life for new sales, although 61% of companies reported positive growth.

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Asteroid mining: Is the insurance industry ready for space?

Asteroid mining: Is the insurance industry ready for space? | Insurance Business UK

“We have a couple of submissions,” says insurer CEO

Asteroid mining: Is the insurance industry ready for space?

Insurance News

By Daniel Wood

“We have a couple of submissions in from companies that are looking at asteroid mining,” said Joseph Ziolkowski (pictured above). “It sounds crazy but there has been a massive amount of investment into companies that are building technology to mine asteroids.”

It did sound crazy, so Insurance Business asked the Relm Insurance CEO if meant that his Bermuda-headquartered firm is currently providing insurance for space projects.

“We are, yes,” he said.

Ziolkowski said there are companies that have spent more than a decade working on space projects and have managed to raise hundreds of millions of dollars.

“What’s really interesting is that as these companies raise more capital the need for insurance is only going to become more relevant,” he said. “That’s where we come in.”

Realm also provides covers for the equipment on space stations.

“There is a company that is working on manufacturing technology or equipment that will function on a space station and for that particular company we are providing them with product liability insurance,” said Ziolkowski

IB asked if these space projects are predominantly United States-based.

“It’s definitely not just a US initiative,” he said. “Especially now that space is really becoming privatised so you’re seeing activity that is certainly more global.”

Space projects, digital assets and alternative therapeutics

According to its website, Relm Insurance is a specialty insurer serving emerging industries, including the space economy, digital assets and Web3, artificial intelligence (AI), fintech “and beyond.”

“We really wanted to be able to launch Relm in support of companies doing really innovative things,” said Ziolkowski.

The company, he said, launched in 2019 and has 50 employees.

“We’re building out our core team in Bermuda but we also have employees in other jurisdictions in various capacities in the US, London, one in Europe, and now two in Dubai,” said the CEO.

Ziolkowski said his firm’s underwriting focus areas are digital assets and alternative therapeutics.

“We’ve now extended coverage to companies operating in these sectors in more than 37 countries around the world,” he said.

Human innovation: a source of  hope for the future?

IB suggested that the world is currently experiencing gloomy times: climate change and conflict are threatening to destroy life as we know it. Does Ziolkowski work with cutting edge industries to risk manage and find insurance coverages for them give him hope for the future?

“It does,” he said. “But I don’t want to overstate the significance of what we’re doing against things like climate change.”

However, he said his firm’s vision is to make innovation resilient.

“Our mission is to really put our capacity to work to help solve complex risks in innovative industries,” said Ziolkowski. “When I look at the promise of companies building products and services and solutions, utilizing blockchain technology, I see accessibility, cost reductions, transparency and improvements in different aspects of really important industries like financial services, logistics, real estate and healthcare – that don’t exist today.”

He said what he sees in these industries is promising.

“When I look at what’s happening in alternative therapeutics, I see clear roadmaps and solutions to use important psychedelic compounds to treat things that really aren’t well treated today,” said Ziolkowski.

Other innovative industries, he said, have the potential to make “big impacts” on the way we live, trade and travel.

“You look at what’s happening in the space economy,” said Ziolkowski. “There are companies exploring space tourism, mining in space, agriculture, manufacturing in space, defense propositions and strategies in space.”

He said governments around the world are looking at new international regulatory frameworks in anticipation of these developments.

“This whole privatized space economy is about to really come to this kind of crescendo and unfold,” said Ziolkowski. “Who knows where it’s ultimately going to go? But it’s going to yield rapid advancements and changes in the way that we perceive the boundaries of our capabilities on a planet like Earth.”

New risks and opportunities are coming

He said all of these projects need to raise capital, find insurance covers and enter into contracts with traditional manufacturing and technology companies.

“There’s going to be cyber risks that have never really had to be contemplated, there’s going to be property exposure to, for example, new forms of wind storms that just hasn’t really had to be contemplated on planet Earth,” said Ziolkowski.

He said risk management, mitigation and transfer are going to be “a foundational component in the way that these sectors scale.”

“I think it’s a really exciting opportunity for us to really start putting our capacity behind these companies,” said Ziolkowski.

Are you an insurance professional involved in cutting-edge, innovative projects? Please tell us about them below.

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Fewer employees feel confident in their job search amid ‘strategic’ hiring

Fewer employees feel confident in their job search amid ‘strategic’ hiring | Insurance Business UK

Employers’ strategic recruitment practices impacting employee confidence

Fewer employees feel confident in their job search amid 'strategic' hiring

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Employees who feel confident in their job search saw a decline in the second quarter of 2024 as employers grow “increasingly strategic” in hiring, according to a new report.

The second quarterly Vaco Talent Pulse Report of 2024 found that only 67% of employees are extremely or somewhat confident in their ability to get and hold a job.

This is much lower than the 73% recorded in the first quarter, where 43% of employees were “extremely” confident in finding new work.

Source: Vaco Talent Pulse Report of 2024

Kyle Allen, Vaco Executive Vice President of Sales & Recruiting, said the job market’s “complex landscape” is having a direct impact on employees’ and jobseekers’ mindsets.

“Companies are being increasingly strategic about their hiring which, in some cases, includes outsourcing roles and departments,” Allen said in a statement. “This is resulting in people having a harder time finding jobs and is undoubtedly impacting confidence levels.”

Confidence in financial situation, career progression

The report, which surveyed more than 8,000 respondents in the United States and Canada, also revealed that fewer employees feel confident in their ability to improve their financial situation and advance in their career.

According to the report, only 74% of employees are extremely or somewhat confident that they can improve their financial state in the next six months, either through a raise or by getting a new job.

This is down from the 77% at the beginning of the year, the report said.

In terms of career advancement, only 75% of employees are extremely or somewhat confident in their ability to progress their career in the next year. This is lower than the 80% in the quarter prior.

“It is impacting the psyche of workers and creating exhaustion and a sense of nervousness around their growth and stability,” Turpin said.

According to Turpin, it is important that employees develop mental resilience and not let exhaustion drag them down.

“Showing resilience and positivity is something organisations significantly value and often, those are the workers that end up having the most confidence and success throughout their careers,” he said.

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Maiden Holdings rebounds from loss with strong Q1 earnings

Maiden Holdings rebounds from loss with strong Q1 earnings | Insurance Business UK

Operational revamps pave the way

Maiden Holdings rebounds from loss with strong Q1 earnings

Reinsurance

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In a notable shift from its financial trajectory last year, Maiden Holdings revealed a net income of $1.5 million for the first quarter ending March 31. This represented a reversal from the $11.3 million net loss reported in the corresponding quarter of 2023.

The company recorded a significant rise in net premiums written, totaling $8.3 million compared to just $0.8 million in the first quarter of 2023. Further financial improvements were observed across various metrics, including net investment income, adjusted book value, net premiums earned, and total revenues.

In an ongoing strategic overhaul of its International Insurance Services (IIS) business, Maiden executed a renewal rights transaction with AmTrust Nordic AB, a Swedish subsidiary of AmTrust Financial Services, Inc., primarily affecting its operations in Nordic countries. Similar agreements are expected to be secured for the company’s business in the United Kingdom and Ireland.

Maiden CEO Patrick J. Haveron highlighted the positive outcomes of the company’s investments and the stabilizing impact of a specific loss portfolio transfer/adverse development cover (LPT/ADC) agreement.

“The effects of our continued positive investment results and the stabilising effects of our agreement led to an increase in our adjusted book value, which we believe represents Maiden’s true economic value, to $3.24 per share as of March 31, 2024,” Haveron said.

The LPT/ADC agreement with Cavello Bay Reinsurance Ltd played a crucial role in this progress. Haveron mentioned that the improved investment performance was primarily due to higher net investment gains on the company’s alternative asset portfolio, particularly in the private equity sector. The portfolio yielded a 3.4% return in the first quarter, surpassing the annualized cost of debt capital.

“As these results continue to increasingly demonstrate, we believe our alternative investment portfolio remains well positioned to achieve its targeted longer-term returns,” Haveron said.

Maiden continues to refine its strategies to enhance revenue and profit consistency while leveraging its expertise in the insurance and reinsurance markets. These efforts include exploring fee-based and distribution channels within the industry. For example, the recent IIS transaction with AmTrust is expected to simplify Maiden’s balance sheet and potentially reduce operating expenses by up to $6 million over the next one to two years.

“As we evaluate these options and move forward, we have limited our commitments to new alternative investment opportunities,” Haveron said.

Although there are ongoing challenges in the GAAP income statement due to adverse loss development, the company expects much of this volatility to be temporary. Nearly 76% of the reported prior year loss development is anticipated to be covered by the LPT/ADC agreement, with expected recoveries to commence later in 2024.

Maiden’s adjusted book value remains a crucial metric, incorporating a $75.9 million deferred gain currently on the balance sheet. Additionally, the company holds significant net operating loss carryforwards, with a substantial portion having no expiry date. Despite delays in recognizing certain assets due to adverse reserve developments, strategic initiatives continue to build, aiming to optimize future recognition of these tax assets.

In the first and second quarters of 2024, Maiden pursued its long-term capital management strategy, repurchasing 590,995 common shares at an average price of $2.01 per share under its share repurchase plan.

“We expect to continue a disciplined and prudent approach to share repurchases as part of this programme, particularly in periods of share weakness relative to our book value,” Haveron said.

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How AI is changing the game for customer retention

How AI is changing the game for customer retention | Insurance Business UK

Swiss Re offers a roadmap for the industry

How AI is changing the game for customer retention

Reinsurance

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Swiss Re has highlighted the increasing importance of advanced analytics and artificial intelligence (AI) in enhancing customer engagement and boosting sales within the insurance industry.

Recent research from the company has shown that “customers identify artificial intelligence as a key driver of better experience,” signifying the pivotal role of AI in not only boosting sales but also in shaping consumer expectations.

Daniel Levy, principal risk consultant at Swiss Re, pointed to AI’s potential in personalizing customer interactions in his latest discussion. This approach not only retains customers but also enhances the quality of interactions. Traditional propensity models are now seen as insufficient when not paired with other strategies. According to Levy, “Propensity is not perfect,” and a more diversified approach is necessary to realize greater returns on investment, particularly when customer interactions are low-cost and involve a large segment of the customer base.

He advocates for the use of multiple AI tools to achieve better returns on investment, particularly in scenarios involving inbound inquiries or broad customer bases. The company underscores the limitations of single-solution reliance and promotes diversified AI application.

In addition, Levy pointed out the effectiveness of behavioral segmentation models, which categorize customers based on behavioral patterns rather than demographic data. Such models have proven superior in engaging customers, as they provide insights into customer motivations and enable tailored communications. For instance, one client saw a 33-fold increase in customer action from those identified as highly active compared to those with lower activity levels.

Behavioral insights also help in understanding nuanced customer motivations, which can differ significantly even within similar demographic groups. Recognizing these differences allows for more effective and personalized customer outreach.

Levy also touched on the ethical considerations of AI usage, emphasizing the importance of transparency and responsible application. The company suggested that without proper oversight, the use of AI in crafting personalized messages could lead to ethical concerns, especially if the rationale behind certain communications is not clear.

“That said, these models raise possible ethical issues which need to be factored into any responsible company’s strategy. Unlike with behavioural segmentation, it is not always clear why a propensity model chooses a particular message, and the difficulty of explaining results can raise questions. For this reason their usage needs to be monitored carefully,” Levy said.

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The Best MGA in Insurance in the UK | Brokers on MGAs

Industry dynamos

The broking community has spoken and delivered its verdict. Insurance Business UK proudly celebrates the Brokers on MGAs 2024 winners.

Mario Conde, partner at Bain & Company, says, “Successful MGAs have to deliver an attractive value proposition that’s superior relative to the alternatives available from both the perspective of the capacity provider and from the perspective of the broker or end customer.” 

He lists key attributes of the best MGAs:

  • clear focus: defined end customer segment, risk appetite, coverage and geographies that the MGA can differentially serve

  • specialised expertise: product offering and execution with a differentiated approach to risk assessment, the use of data and clearly differentiated production options for the target market segment

“The best MGAs need market-leading speed, broker responsiveness and scalability, including for both quote and bind as well as in the claims arena,” says Conde.

Renovation Underwriting

Ringing up a consecutive hat trick of IBUK Brokers on MGAs awards is even more satisfying since the firm joined Ardonagh Advisory’s stable in September 2023.

“They have contacts far higher up the tree in insurers and in some of our partner brokers. So, it helps to have those higher-level conversations about plans to expand the business and how they’re going to help us implement that,” says managing director Douglas Brown.

There was a resolute desire to maintain the standards Renovation Underwriting is renowned for as an MGA and a broking group in the private client contract works.

“We kissed no end of frogs in the venture capital world; they weren’t bringing anything that would help us do anything faster or better,” Brown says. “Ardonagh was the obvious choice, as they were one of the few who had an MGA and a broking platform.”

Brown completed a management buyout in 2010 when GWP was £2 million and it’s grown to £30 million. The reason for the upsurge is high standards and the honing of skills.

He says, “In all of that time, I’ve fired one person, one retired and one got his dream job in corporate finance. Everybody else has stayed; turnover is incredibly low.” 

“A lot of consumers don’t visualise all the knock-on effects, so we help them do that. That’s a big reason why brokers like dealing with us, because we may not be the cheapest, but what we are is incredibly diligent”
Douglas BrownRenovation Underwriting

And he underlines how the internal structure is geared for long-term success.

Brown says, “The expertise we’ve built within the team is very high. All of our underwriters have the same underwriting authority, and we don’t have big hierarchical systems. That’s been the backbone of how we’ve done it.”

Part of the reason why the team is so adept at serving brokers comes from the painstaking selection process. Before Brown offers a contract, he issues candidates a full staff list with phone numbers and asks them to pick any two people to call at any time for an honest chat about working at Renovation.

“It’s more important that the person wants to join us than we want to give them a job,” he says. “The fit is more important than the experience because there’s a real team ethos.”

Proving that point, the firm’s three fundamentals are:

  • competent

  • consistent

  • conscientious

Educating and innovating

Renovation has prioritised its Continuing Professional Development offering and delivered a disproportionate amount relative to its size of approximately 2,000 hours annually.

The firm also has no fiscal targets, as Brown feels that approach has two traps:

  • “If they’re ridiculous, and people view them as ridiculous, they probably won’t try that hard.”

  • “If you’re not ambitious enough, as soon as you approach them, everybody backs off.”

Renovation’s mission is to ensure no one loses their home.

“We don’t want anybody, as far as we can control, to lose their home because their existing insurer had decided that because they were having work, they weren’t going to pay their claim. A lot of the reason for joining Ardonagh was to get us closer to that,” says Brown.

Innovative is one of Renovation’s calling card.

  • Case: Work on a boat house next to the Thames where a nearby railway bridge was too low for a fire engine to pass.

  • Solution: The firm arranged for a pump to be installed for the duration of the works to supply water direct from the Thames to stem any fire long enough for the fire service to arrive.

  • Case: Renovation of a remote thatched roof cottage with a fire station 20 minutes away.

  • Solution: Installing a 10,000-litre polythene water tank on site, which the fire brigade can couple up to.

While Renovation prides itself on its creativity, it has clear demarcation lines.

Brown says, “If a broker won’t take our advice for the client on how to ensure a renovation properly, then we’ll walk away. We don’t mind telling people if we think they’re doing it wrong; we make our position clear rather than find a solution, which doesn’t work for anyone.”

The firm also reaches out to architects and project managers about employer-controlled insurance programs to combat the issue of liability being lost among a series of actors.

“We produce a product that means that the client is insured properly; they are in control of the work, the insurance and the liability cover. We make sure that whatever goes wrong, they’re not left in the position of losing their home,” says Brown.
 

Choice Insurance Agency

To be rated by brokers is particularly pleasing, as the firm makes a conscious effort to back brokers to the maximum.

“We’ve taken a decision that despite all of this technology and AI that’s out there, actually good, old-fashioned service should rule, as brokers’ integrity is on the line every day,” says Chris Clacy, head of sales and marketing. “The insurers don’t get the rap for that; they can take days or weeks sometimes to come back to people, whereas we decide that’s not how we want to trade.”

The firm has exacting response policies:

And Clacy adds, “It’s not segmented; we don’t have tiers where we’ll get back to one broker quicker. No matter how big or small the case, it’s going to be important to that broker.”

Choice can deal with a range of brokers but tends to offer scheme services normally with a £50,000 minimum. Examples include:

  • chemists

  • taxi offices 

“We give our underwriters autonomy and empower them to work with our brokers. That’s the reason they’ve got such a good reputation: because they’re acting with their own brains rather than having to refer everything”
Chris ClacyChoice Insurance Agency

“We write the products, put them online and they can start trading on them straightaway,” says managing director Mark Williams. “Equally, when they come back with queries about the question set or the wording, we will always look at those. We have management meetings every morning to go through all the responses.”

Despite remaining true to fundamental broking principles, Choice buys cutting-edge technology and adapts it to fit its system where applicable. One such area is flood mapping, where surface water can remain for weeks after a flood.

“We’ve got information from four or five sources at any one point, at the postcode level and then at the address level. We can say at a particular address, ‘Is this likely to have a flood in 100 years, and what is likely in 10 years? And the surface water is going to last for three weeks, depending on the height of the flood,” says Williams. “It maps so many different things: tidal, river flooding and rainwater flooding. It’s just incredible.”
 

Niche experts

IBUK’s broker respondents rated Choice highly in the charity category. While not an area the firm actively courts, it is a testament to its professionalism and expertise.

Clacy highlights how they step in during trying times for brokers, when renewal hasn’t been invited or the terms have changed, which brokers don’t forget.

He says, “I would imagine it’s kind of a thank you more than anything else. We can write, and we will flex to do what we need to do, but we’re not sitting here as a specialist charity provider.”

The firm’s focus is on niche, bespoke schemes. It has an open-minded approach and will take on anything that adds up.

“Brokers tend to be specialists in areas, so they know the risk probably better than us, and we’ll work with a broker to come up with an appropriate rating guide and appropriate terms,” says Williams. 

Referencing the chemist package it created, Choice wrote chemists under two existing products; however, a broker requested a specialist scheme to include:

Williams says, “Those extra bits made it a chemist package, as opposed to shoving it onto an existing scheme.”

The reason why Choice stands out as a market leader is that not only does it craft new packages, but it also does so under the correct conditions, estimating it writes around 1 in 3 bespoke requests due to factors such as a lack of business or little profit for insurers.

“We love to consider anything; it doesn’t have to be in our area of expertise,” says Williams. “We’ve worked with some excellent insurers that trust us and are open to our suggestions; if we feel something will work, generally speaking, they’ll go along with it because of our reputation and track record.”

Ability to place niche or emerging risks
  • Bspoke Group
  • Choice Insurance Agency
  • David Oliver Associates
  • NBS Underwriting
  • Touchstone Underwriting
Compensation (commission, bonuses, profit sharing, etc.)
  • Bspoke Group
  • Choice Insurance Agency
  • David Oliver Associates
  • NBS Underwriting
  • Touchstone Underwriting
Geographical reach
  • Bspoke Group
  • Choice Insurance Agency
  • David Oliver Associates
  • NBS Underwriting
  • Touchstone Underwriting
Marketing support
  • Bspoke Group
Overall responsiveness
  • Bspoke Group
  • Choice Insurance Agency
  • David Oliver Associates
  • NBS Underwriting
  • Touchstone Underwriting
Pricing
  • Bspoke Group
  • Choice Insurance Agency
  • David Oliver Associates
  • Jensten Underwriting
  • NBS Underwriting
  • Touchstone Underwriting
Range of products
  • Bspoke Group
  • Choice Insurance Agency
  • David Oliver Associates
  • NBS Underwriting
Reputation
  • Bspoke Group
  • Choice Insurance Agency
  • David Oliver Associates
  • NBS Underwriting
  • Touchstone Underwriting
Technical expertise and product knowledge
  • Bspoke Group
  • Choice Insurance Agency
  • David Oliver Associates
  • NBS Underwriting
  • Touchstone Underwriting
Technology and automation
  • Bspoke Group
  • Choice Insurance Agency
  • David Oliver Associates
  • NBS Underwriting

 

Specialisation

Accident and health
  • SAUA
    Gold
  • Bspoke Group
    Silver
  • Choice Insurance Agency
    Bronze

 

Commercial motor/transport

  • Jensten Underwriting
    Gold
  • Amwins
    Silver
  • Choice Insurance Agency
    Bronze

 

Construction (large)

  • Bspoke Group
    Gold
  • Jensten Underwriting
    Silver
  • DUAL
    Bronze

 

Contractors

  • Bspoke Group
    Gold
  • Jensten Underwriting
    Silver
  • David Oliver Associates
    Bronze

 

Charity

  • Q Underwriting
    Gold
  • NBS
    Silver
  • Choice Insurance Agency
    Bronze

 

Cyber

  • CFC
    Gold
  • Angel Underwriting
    Silver
  • Coalition
    Bronze

 

Directors and officers

  • Angel Underwriting
    Gold
  • CFC
    Silver
  • David Oliver Associates
    Bronze

 

Flood

  • Bspoke Group
    Gold
  • NBS
    Silver
  • Choice Insurance Agency
    Bronze

 

General liability

  • Bspoke Group
    Gold
  • David Oliver Associates
    Silver
  • Jensten Underwriting
    Bronze

 

Management liability

  • Pen Underwriting
    Gold
  • CFC
    Silver
  • Angel Underwriting
    Bronze
  • David Oliver Associates
    Bronze

 

Marine

  • NMU
    Gold
  • Provego Underwriting
    Silver
  • Fiducia
    Bronze

 

Private client

  • Bspoke Group
    Gold
  • NBS
    Silver
  • Choice Insurance Agency
    Bronze

 

Professional indemnity

  • David Oliver Associates
    Gold
  • NBS
    Silver
  • Jensten Underwriting
    Bronze

 

Property

  • Bspoke Group
    Gold
  • David Oliver Associates
    Silver
  • NBS
    Bronze

 

Schemes

  • Bspoke Group
    Gold
  • NBS
    Silver
  • Jensten Underwriting
    Bronze

 

SME

  • David Oliver Associates
    Gold
  • Jensten Underwriting
    Silver
  • NBS
    Bronze

 

 

All-Stars

  • Bspoke Group
  • David Oliver Associates

Brokers’ Pick

  • Bspoke Group
    Commercial combined
  • David Oliver Associates
    Professional liability
  • Jensten Underwriting
    Property insurance

 

Source

Howden Re releases report on cyber reinsurance market

Howden Re releases report on cyber reinsurance market | Insurance Business UK

It urges a shift in approach to cyber exposure management

Howden Re releases report on cyber reinsurance market

Reinsurance

By Abigail Adriatico

Howden Re, Howden Group’s reinsurance and risk advisory arm, has released a report on the landscape of cyber reinsurance.

In its ‘Re-framing cyber risk: navigating threats and embracing opportunities’ report, the firm found that the rewards that are offered were usually underestimated relative to the exposure to a natural catastrophe.

“Cyber risks consistently top the rankings of risk managers’ concerns. To stay relevant to those buyers of insurance, as an industry it is imperative that we embrace this class of business,” said global head of cyber at Howden Re, Luke Foord-Kelcey.

“This report identifies how carriers may assess their appetite for the cyber class of business to ensure they recognise the extent of the opportunities within the context of a more thorough understanding of the risks.”

The report found that larger carriers had an amount of natural catastrophe risk that was disproportionate in comparison to cyber risk. Cedents that have a smaller balance sheet were more exposed to cyber as a percentage of business mix.

“The maturing of the cyber market necessitates a thoughtful recalibration of how cyber risks are underwritten. A transition is necessary: from viewing cyber threats through a catastrophic lens, and instead recognising the competitive advantage that can be gained through more nuanced and informed risk analysis,” said head of industry analysis and strategic advisory at Howden Re, David Flandro.

Through the report, Howden Re concluded that reinsurers will be able to have a more favourable and diversified risk-return profile from cyber reinsurance underwriting should there be a continuous investment in expertise, modeling, and analytics.

“Investing in cyber-specific expertise and leveraging refined risk models are key to navigating the complexities of cyber threats effectively,” said Foord-Kelcey.

 “This approach will not only transform perceived vulnerabilities into competitive advantages, but also enable our clients to capitalize fully on the burgeoning opportunities in today’s digital landscape.” 

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