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Brunel Group inaugurates Newton Abbot office

Brunel Group inaugurates Newton Abbot office

The Brunel Group has expanded its footprint in the southwest with the opening of its Newton Abbot office (pictured above).

Located at the Kingdom Business Centre on Brunel Road, the office will allow Brunel to continue building on its strong national presence, while maintaining a local, personal service, the company said. Formerly based in Bovey Tracey, Brunel said its relocation in the southwest aligns with its business plans, allowing it to service existing clients in the area while expanding its team and client base.

The group aims to double the headcount of its Newton Abbot team, headed by director Dave Brown, in the coming months, providing employment opportunities for the local community. Recruitment of new insurance professionals is ongoing, with positions such as personal lines account broker and account handler available.

“This move brings us closer to the Teignbridge business community that I have been working with for the last 27 years,” Brown said. “It improves our accessibility for existing clients and visibility to prospective clients. We are very much looking forward to taking this next step and seeing the company progress further.”

Brunel was established in 2005 and is now the UK’s fastest-growing independent insurance and financial planning group. Its commercial arm, Brunel Insurance Brokers, was founded in 2017 by CEO Russell Lane and managing director Matt Harlin to provide fully independent commercial broking services to businesses of all sizes. Brunel has also launched three specialist businesses to provide employee benefits, personal insurance and financial planning solutions to their clients.

“We have invested throughout the pandemic to support our clients and have seen rapid growth,” Lane said. “Now, we are delighted to relocate our Bovey Tracey office to Newton Abbot, offering a more accessible location for many of our southwest clients. We are excited to be providing more job opportunities and expanding our client base in the southwest with this move. Our team are also looking forward to getting involved with local charities and support the wider community.”

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Serial fraudster who lied about having terminal cancer lands in jail

According to the City of London Police, Ghedia also exploited his role at a well-known investment bank to convince friends, family and acquaintances to invest in financial products that did not exist. Instead, he siphoned £625,000 from the victims into his personal account.

On Friday, the Southwark Crown Court sentenced Ghedia to a total of six years and nine months in jail. He was sentenced to two years and three months for insurance fraud and four years and six months for investment fraud.

Ghedia will be subjected to confiscation proceedings, with the ART working to recover the illicitly acquired funds.

The police said that, throughout the course of his career, Ghedia signed up for several pension plans that allowed him to withdraw funds should he be given less than 12 months to live. In March 2017, Ghedia also took out a life insurance policy with critical illness cover, which could be claimed on in the same way should he be diagnosed with a terminal illness. The value of this policy was £1.2 million.

In October 2020, Ghedia notified the pension provider that he had been diagnosed with pancreatic cancer and had no more than 12 months to live. The company received a document supposedly from a doctor at a private clinic in London, confirming the diagnosis and adding that the cancer had spread aggressively.

Three months later, Ghedia contacted the insurer to make a claim on his life insurance policy. The insurer attempted to contact Ghedia but was unable for over a month. Ghedia said he had been admitted to hospital, making him unreachable.

Suspicions were first raised by the medical reports Ghedia presented. He had stated over the phone that he was diagnosed in June 2020, but the reports dated his diagnosis to July 2019. The insurance company contacted the doctor listed on the report, who confirmed the diagnosis and provided further documents showing that Ghedia was receiving weekly treatment for cancer.

As these documents indicated that the illness was genuine, the insurance company paid the sum of £1,201,096.97 into Ghedia’s account in May 2021.

That same month, national fraud and cyber crime reporting centre Action Fraud received a report from mortgage provider Spring Finance. Ghedia had also informed Spring Finance of his diagnosis and stopped paying his mortgage, but a fraud investigator suspected the documents were fake after contacting several listed care providers, which confirmed that the doctors named were not consultants for them.

IFED, after being tipped off by Action Fraud, launched its investigation in June 2021. It contacted the main doctor named on Ghedia’s medical reports. The doctor confirmed that he had never treated anyone with the name Rajesh Ghedia, nor had anyone with this name been a patient at his clinic.

The doctor also said that email addresses and signatures on documents provided by Ghedia were fake.

IFED officers executed a warrant at Ghedia’s home, where they discovered a wealth of evidence pointing to further fraudulent claims and leading to his arrest.

“It is both disturbing and despicable that Ghedia exploited systems which are set up to help those who are terminally ill – not to line the pockets of greedy fraudsters,” said IFED detective constable Daniel Weller. “Ghedia shows no sign of having a moral compass. Hopefully some time behind bars will give him the opportunity to find one.”

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What sets top-ranking brokers apart from their peers?

Read more: Consumer Intelligence forms partnership with Insurance DataLab

At the heart of the report’s methodology was a simple question, Scott said: “what does good look like?”. The research rated brokers across three key structures – profitability, growth and productivity. Seven firms picked up a Broking Gold Award for 2022, while Miller Insurance Services came out top for the second year in a row.

“Looking at the report I think what stood out for me across the top performers was the sustainability and consistency they had in their results,” Scott said. “A few of the companies lower down saw big jumps up the ranking from the year before, others dipped a bit. But among the top players who received our gold awards, there was a real consistency across really all of them where they’ve been steady in the rankings.”

What sets the top ranking brokers apart from their peers, he said, is that they made small, incremental improvements on a consistent basis. Their success wasn’t down to giant shifts in their revenue, or EBITDA margins, or changes to staffing costs. For Scott, the key takeaway from the results of this research is the need for brokers to embrace a steady and sustainable approach to growth if they want to attain long-term success.

The advice not to be too ambitious might seem counter-intuitive for a broking firm, he said, but the metrics revealed by Insurance DataLab’s research corroborate the success of a slow and steady approach to winning a race. Therefore, those looking to boost their performance should be exploring the small steps that make up a monumental journey.

“The other thing that stuck out for me was that we had some companies further down the ranking who did really well on revenue growth or operating profit growth, or their profitability had been really stand-out in one year,” he said. “But for the top performers, it was that productivity element… that was quite high on all of our gold award winners. The fact they had high efficiencies and a high productivity level is what enabled them to make those small gains each year and stand out at the top.”

Read moreEntries now open for 5-Star Brokerages

The innate value of benchmarking is that it allows a business to discover new ways of achieving the best possible performance. Exploring the top insights generated by the latest Insurance DataLab broking report, Scott highlighted that while broking is and will continue to be a people business, technology is becoming increasingly important to the way that business is carried out.

“But the key here is the need to apply technology in the right way, and not just for the sake of applying technology,” he said. “The way I see technology working is you can bring it in to automate certain processes, and to speed up and reduce the cost of certain operational things – whether that’s at the quote stage or when handling claims. But the key there is that it can free up your staff to really add value to a transaction.

“I think that’s particularly important given the latest regulatory changes around fair value. You need to be showing that you’re adding value at each stage, and technology allows you to take away the boring mundane tasks and allows your staff to do the interesting stuff. That, as an aside, will actually give them greater job satisfaction and help improve staff retention and make the hiring process easier. But crucially, it will also allow you to add value to your clients, which is the key to growing sustainably.”

Don’t just see technology as something that allows you to automate, he advised, but rather something that allows you to automate in a way that adds value to your staff, your clients and the broader value chain.

Looking to the opportunities available in that tech sphere, Scott emphasised the role of embedded insurance and its potential to become increasingly important for brokers. This has traditionally been seen as more of an insurer play, he said, but given the entrepreneurial spirit shown by brokers in the UKGI space, he’s confident of their ability to get involved and create new opportunities for themselves, their clients and their insurer partners.

“I would advise brokers to really look outside the box,” he said. “Insurance is a massive market, but it’s also complementary to a lot of other markets as well. We’ve seen people coming into the insurance space from outside so I believe there could be great opportunities for insurance to diversify its revenue streams and add another string to its bow.”

Insurance businesses need to balance being proactive and reactive to the new opportunities that abound across the insurance sector, Scott said. It comes back to the advice not to be too ambitious but rather measured and motivated, and willing to understand the value in trying out new innovations without investing too heavily.

“Look at these opportunities,” he said. “There’s no harm in dipping your toe into the water and seeing if something will work for your business. If it doesn’t then you can just come out again very quickly if you haven’t invested hundreds of thousands and made a big move into something you’re not sure about. Explore each opportunity, take a small step and grow it slowly. If it’s not right for you then just withdraw before you invest too much time, money and effort…. Failure is not a bad thing if you learn from it and if you haven’t jumped in too heavily to begin with.”

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PartnerRe makes key hire for executive leadership team

PartnerRe makes key hire for executive leadership team

Sima Ruparelia is joining PartnerRe in London to serve as chief actuarial and risk officer from June 27.

A fellow of the Institute and Faculty of Actuaries and an EY alumnus, Ruparelia was previously chief actuary and portfolio manager for UK, Europe, global specialty, and Talbot at AIG. Credentials of the incoming PartnerRe executive leadership team member also include time spent at Equitas and Pinnacle Insurance, as well as Catlin and later XL Catlin.

“This position represents functions that play an important role in both our business and strategic decision-making, and I am pleased to welcome a risk and actuarial professional with Sima’s experience,” said PartnerRe president and chief executive Jacques Bonneau.

“She brings more than 20 years of expertise in the P&C (property and casualty) insurance industry, and her track record in leading and shaping large and complex pricing and reserving strategies make her an excellent fit for this role.”

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Insurance among the worst-hit industries by the pandemic

Finance and insurance took a huge hit due to the pandemic, with an average of 71.95 deaths for every 100 business births in the industry. This was 50% higher than the pre-COVID period, when there were roughly 48.01 business deaths for every 100 births.

This was surpassed only by the information and communication industry. Pre-pandemic, for every 100 businesses born in the industry, 91.51 businesses died. Due to COIVUD-19, this number increased by 89%, with 173.24 business deaths for 100 new ones.

On the flip side, the wholesale industry prospered. Pre-pandemic, for every 100 wholesale businesses born, 101.5 businesses died. This figure decreased by 20% post-pandemic, where in the last eight business quarters, only 81.44 businesses died for every 100 wholesale businesses born. 

Retail businesses also fared relatively well. Pre-pandemic, there were on average 79.75 business deaths for every 100 business births. Post-pandemic, business deaths decreased by 12%, with roughly 69.94 businesses dying for every 100 births since the second quarter of 2020.

For the pre-pandemic national average, 86.58 businesses died for every 100 that were born. Post-pandemic, this number increased by 16%, with roughly 100.67 businesses dying for every 100 new businesses.

“This data shows how much more difficult it has become to survive as a business since the pandemic,” said Ritchie Mehta, CEO of School of Marketing. “In the two years before the impact of COVID-19, on average, more businesses were created than closed each quarter. But now the numbers of company births and deaths are basically equal. As entrepreneurs look to protect themselves against a harsher business environment, the value of skilled employees has never been higher. Therefore, SMEs can take advantage of initiatives such as the Apprenticeship Levy scheme to bring in new staff or train current ones in digital and data-led programmes, with the vast majority of the training cost covered by the levy.”

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Further COVID business interruption insurance cases pending in court

Among the cases previously being managed as part of the list was Parkdean Resorts v AXIS, which has settled. According to the Court, it will not ordinarily publish commencement or progress details until there has been a public hearing in each case.

It stated: “In Corbin & King v Axa, CL-2021-000235 (solicitors Edwin Coe LLP for the claimants, DAC Beachcroft for the defendant), an expedited trial took place at the end of January 2022. The main issues included how a non-damage denial of access cover is to be given effect to in light of the decision of the Supreme Court in the FCA test case. Judgment was handed down on February 25, 2022. Permission to appeal to the Court of Appeal was granted but no appeal will be pursued.

“Three further cases, each arising out of the use of the Marsh Resilience wording, raise at least some of the same issues, and while not being consolidated or heard together, are being managed in a coordinated way. In one of those cases, Stonegate Pub Company v MS Amlin, CL-2021-000161 (solicitors Fenchurch Law for the claimants and DAC Beachcroft for the defendants) directions have been given for an expedited trial of certain issues to commence in June 2022.”

The abovementioned case, which also lists Zurich and Liberty Mutual as defendants, commenced this week. Stonegate is said to be seeking £845 million in compensation.

Meanwhile, Insurance Business understands that three other cases are slated for next month.

“In Greggs Plc v Zurich Insurance Plc, CL-2021-000622 (solicitors CRS for the claimant and Clyde & Co for the defendant), a trial of preliminary issues will take place in the first week of July 2022,” said the Commercial Court. “In Various Eateries Trading Ltd v Allianz, CL-2021-000396 (solicitors Mishcon de Reya for the claimant and DAC Beachcroft for the defendant), a trial of preliminary issues will take place in the second week of July 2022. Each will be heard by the same judge.

“A main issue in each is as to aggregation, and whether the losses claimed constituted a single business interruption loss, or how many business interruption losses there were. Another main issue in Stonegate v Amlin is as to whether a sub-limit in respect of additional increased cost of working applies in the aggregate or to each single business interruption loss.”

The Court continued: “In a further case, Smart Medical Clinics Ltd v Chubb European Group, CL-2021-000472 (solicitors Freeths for the claimant and Clyde & Co for the defendant) a costs and case management conference was heard in January 2022, and directions have been given for a trial of issues other than quantum.” According to law firm Womble Bond Dickinson, the stage one trial for the Chubb case is listed for July 11.

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Gallagher opens regional reinsurance hub in Ipswich

The opening celebrations were attended by Ipswich mayor John Cook, who cut the ribbon and unveiled a plaque at Gallagher Re’s newest office. He was joined by several members of Gallagher Re’s senior management team, including global CEO James Kent, global COO Chris Brook, UK CEO Tom Wakefield, and UK COO Simon Behagg.

“Investing in the creation of a new regional office space here in Ipswich, specifically designed to support flexible and agile working, underlines our commitment to the local area by creating diverse and dynamic roles for those just starting out in their careers, as well as experienced, seasoned insurance professionals,” Kent said. “Across Gallagher Re’s global footprint, we commit to serving our clients locally helping local communities such as Ipswich thrive with the creation of multiple career opportunities for local talent. Our existing Ipswich based colleagues will greatly enjoy connecting and collaborating in this new space, and we look forward to welcoming many more in the weeks and months to come.”

Gallagher Re said new recruits will be supported by tailored training programmes and offered competitive salaries and benefits, as well as excellent working conditions. The company’s significant technology investment at the new Ipswich hub seeks to create a flexible and collaborative environment to ensure the best possible outcomes for employees and clients.

“The insurance industry is vitally important to the Ipswich economy, and I am delighted to open the new Gallagher Re office as they continue to support our local community,” Cook said. “Ipswich is a great place to live and work, and I am excited that Gallagher Re will be recruiting locally and providing career opportunities for the community that will only have a positive impact as we cement our relationship going forward.”

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IQUW enters crisis management market

“The launch of crisis management enables IQUW to offer a greater range of specialty products,” said IQUW group chief underwriting officer David Morris.

Experienced specialty underwriter Jon Atkinson (pictured) will lead the new, multi-line, diverse portfolio’s development. He joined IQUW from Talbot Underwriting Ltd, where he was a senior class underwriter developing the reinsurer’s crisis management capabilities.

Commenting on his role in IQUW’s new portfolio, Atkinson said: “I am delighted to join IQUW and launch the new crisis management product. We will offer cover globally, with a specific focus on food & beverage, automotive, and other safety-focused manufacturing markets where we intend to be a lead market for brokers.

“IQUW has a vision for digital underwriting and, in line with this, our crisis management portfolio will combine data, automation, and human expertise to deliver consistent, accurate, and fast responses to support broker.”

Commenting on the new hire, Morris said: “Jon joins IQUW with unrivalled specialist experience, and I am thrilled that he will lead this new portfolio and develop it alongside our digital vision.”

IQUW CEO Peter Bilsby added: “We are building out a fantastic team of professionals to lead the development of our multi-line, diverse product offering.”

The launch of the crisis management offering is part of IQUW’s growth and development strategy for its specialty lines. It follows the launch of a new aviation portfolio at the end of 2021.

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Insurance Premium Tax – why insurers and brokers would be “wise to prepare”

Speaking with Insurance Business, Russell Brown (pictured), senior IPT consulting manager at Sovos, highlighted that changes in IPT tend to be infrequent, particularly in contract to VAT which has seen rates rise and fall several times in recent news.

“IPT was last changed in the UK in 2017, raising the standard rate from 10% to 12%,” he said. “Between 2015 and 2017, the rate jumped from 6% to 12% – but this did not generate the amount of tax revenue that the government had hoped for. Non-admitted, non-EEA insurers are mainly to blame for this, as they did not always pay the tax. Policyholders can only be assessed by HMRC in rare cases for unpaid tax.”

Read more: Insurance Premium Tax absent from Spring Statement

However, Brown noted that the UK’s exit from the EU opens the door to IPT rates being revised or eradicated altogether by the May 2024 general election. The UK’s landscape has become more tumultuous since having left the EU, and so it is possible that Brexit could lead to the government applying a standard rate of 20% VAT, rather than the current 12% IPT, to many taxable non-life insurance policies.

“A change from IPT to VAT could mean the policyholders would be liable for any tax owed if non-compliant insurers fail to meet obligations,” Brown said. “In contrast, a tax increase of 8% would be unpopular with many voters and could be perceived as a stealth tax that has been paid for through higher insurance premiums.

“Another option is to keep the current 12% IPT rate on compulsory insurance for private individuals, such as motor and home insurance. This strategy would still permit the government to charge 20% on other forms of insurance that have no social impact, such as directors’ and officers’ liability insurance. VAT registered businesses would likely be able to recover input VAT on the premiums they pay, but this isn’t the case with IPT, as it is an irrecoverable cost borne by the consumer.”

That the UK is currently carrying out a consultation on changing IPT, and potentially incorporating it into VAT, has caused a lot of conversation across the market. Despite the consultation, however, Brown said there has been little mention from governing bodies about any upcoming changes to IPT. So, although this may be on the cards for the UK, it’s clear that it is not a priority at the moment with everything else going on in the world.

In the event that changes were made to IPT, Brown noted that the insurance industry would face an increased administrative burden. At present, he said, insurers rely primarily on brokers to ensure that premium taxes and parafiscal charges such as Fire Brigade Charges are calculated properly on policies. Any administrative changes would therefore need broker approval prior to implementation.

In addition to the IPT rates, he added, the entire reporting process is also potentially subject to change. An annual IPT return, for example, may take the place of quarterly returns, with quarterly payments on account for insurers who pay more than a certain amount of IPT each year, as well as modifications to the information reported on returns. In other words, underwriters would have to spend a lot more time complying with reporting obligations.

“What’s more is that changes to IPT will have an impact on any insurance options available in the EU, such as travel insurance,” he said. “Following Brexit, brokers have been much more careful in order to remain fully compliant in both jurisdictions. They’ve had to divide up policies and give them over to other European firms in certain situations, which means they can’t provide the same level of service as they could before leaving the EU.”

As such, a charge would eventually be passed on to end-users, Brown said, and in the current high inflationary climate insurance firms should think about the social implications resulting from this.

“Life and long-term insurance products, such as income protection and five-year permanent health insurance, which are deemed lifestyle choices and are exempt from IPT, may become subject to VAT,” he said. “To avoid discouraging customers from purchasing such cover, a lower rate of 12% may be charged.”

However, Brown emphasised that, as a result of these possible developments, insurers will rely on brokers to determine whether their customer is a company that is registered for VAT in the UK or a private individual. Therefore, brokers will need to be significantly involved in these negotiations, as they are responsible for ensuring correct taxation and keeping records, which they then pass on to insurers.

“One critical piece of information that brokers should retain and pass on is the policyholder’s VAT registration number,” he advised, “so that it is included in the policy documentation sent to them, in case any issues arise with HMRC.”

Read next: Insurance Premium Tax – why is the time right to make changes?

Looking to the future, Brown highlighted that while IPT is certainly an area in need of modernisation, it’s not part of the UK government’s plans under the Making Tax Digital scheme. The last consultation did raise the question of whether IPT needed modernisation, he said, but these initiatives weren’t welcomed by respondents.

“HMT and HMRC currently have more urgent matters to handle,” he said, “but they plan to continue consulting with interested parties, such as insurers’ representative bodies (the Association of British Insurers, the International Underwriting Association), brokers’ representative bodies (the London and International Insurance Brokers Association), and others, regarding this change.

“With the last consultation officially closed in February 2021, the results weren’t published until November 2021 – therefore it’s clear that this isn’t a current priority for HMRC. In the next phase, HMRC will conduct another consultation and organise regular meetings with Industry Liaison Group members. Although the process will take time, insurers and brokers in the UK would be wise to prepare for change in the years ahead.”

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Great American selects new specialty P&C leaders

Hoboth was the sixth employee of the fidelity/crime division when she joined Great American in 1997. She has held various leadership positions within the company, most recently serving as divisional senior vice president.

During her tenure, she oversaw most fidelity/crime underwriting offices, as well as its specialty underwriting group and IT functions. She played a key role in developing numerous initiatives within the company, including a program business model and the kidnap and ransom program. Moreover, she was instrumental in helping Great American become the largest crime writer of Native American risks in the US.

Hoboth received her Bachelor of Arts from the University of Connecticut, graduating magna cum laude. She was one of Insurance Business America’s Elite Women in Insurance for 2016.

Great American also promoted Michael B. Mulvey to divisional president of the FCIA – trade credit & political risk division. He is succeeding Phil Lally, who is set to retire in July after over three decades with the company.

Mulvey first joined FCIA in 2012 as divisional vice president, handling its claim and recovery operations. He was promoted in 2021 to divisional senior vice president and assumed responsibility for reinsurance, compliance, and corporate governance, along with serving on the division’s credit committee.

Mulvey brings more than 30 years of experience into his new role, with specific expertise in claims and underwriting. He earned a Bachelor of Arts from Lehman College and a Juris Doctor from Pace University.

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