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QBE European Operations has appointed Andy Besant (pictured above) to the newly created role of chief customer officer.

In this role, Besant will be responsible for QBE European Operations’ sales strategy, distribution, client proposition, the management and development of major trading partnerships, major client relationships, and other priority customer segments. He will report to Cécile Fresneau, managing director, insurance.

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“We are delighted to welcome Applied to the global Radar Live partner programme,” said Andrew Harley, senior director at Willis Towers Watson. “This latest partnership will enable Applied to provide its insurer partners with a sophisticated price enhancement tool, supporting pricing decisions and delivering accurate rates for the mutual benefit of all stakeholders.”

Applied also revealed that RSA Insurance Ireland will be the first insurer to connect to Radar Live via the Applied Rating Hub for real-time pricing.

“Radar Live, via the partnership with Applied, gives us an efficient way to analyse our data to support our pricing decisions and deploy them to the market,” said Trevor Lowry, chief underwriting officer of RSA Insurance Ireland. “This partnership delivers a significant benefit for brokers and their customers, allowing for more individualised pricing. We look forward to rolling out our Radar Live capability across our intermediated business and beyond.”

Radar Live is an insurance rating and rules software tool that builds on WTW’s analytical software Emblem, Classifier, Radar Base and Radar Optimise. It allows insurers and MGAs to develop rates, underwriting rules and adjustments, and deploy them directly to the market in real time.

Applied Rating Hub acts as a single point of entry to manage all rates for brokers in real time, test range changes and keep a full audit trail of all changes and quotes delivered, which can improve brokers’ control over rates and improve their speed to market.

“The insurance landscape is fast evolving and new digital-first competitors are requiring insurers to adopt new technologies that allow them to get to market more quickly,” said David McKnight, regional director, Applied Systems Europe. “Applied’s partnership with Willis Towers Watson creates a seamless integration between Applied Rating Hub and Radar Live, allowing them to quickly react to market changes and stay ahead of the competition.”

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According to IFB, the launch of the new platform is a significant development in the quest to continually evolve and enhance services in order to keep pace with fraudsters and find ways to improve the quality and timeliness of data.

IFiHub, which was launched in 2019, is an industry-scale intelligence database that helps detect suspected fraud rapidly. It allows users to share, analyse, monitor and investigate suspect intelligence data in real time.

A total of 107,000 fraud incidents are reported each year, worth around £1.2 billion, according to the Association of British Insurers. Many cases go unreported, which means the true scale of the crime is much larger. Insurers have predicted that the financial crisis caused by the pandemic will cause insurance scams to be more common, with fraudsters looking to take advantage of new technology and more people using online services.

“Insurance fraud affects thousands every year, causing considerable personal and economic loss, so it’s vital that the industry continues to work together to combat this issue,” said Ben Fletcher, director at IFB. “It’s in everyone’s interest that fraud is effectively tackled and reduced in scale, so less money is lost to the economy and insurance premiums can be lowered for all. We decided to deepen our partnership with SAS to build the new platform as they provide innovative solutions and understand the need to drive forward a better customer experience. We’re really pleased to be launching the new platform, as it’s a crucial step in evolving how we share intelligence with the industry, allowing customers to keep pace with the fraudster but also deal with genuine cases more quickly.”

“Being agile and able to evolve quickly is a major advantage that fraudsters have held over the insurance industry for years,” said Roderick Crawford, vice president and country manager, SAS UK and Ireland. “However, this new platform enables insurers to instantly match suspected fraud with similar instances of confirmed fraud, allowing for much faster and more accurate decision-making. The fight against sophisticated fraudsters will continue, and use of best-in-class technology is key to winning the battle.”

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DE&I has always been a topic close to Fagnilli’s heart. Prior to joining Liberty Mutual, she worked in the banking, telecommunications, and healthcare industries, leading the development and implementation of advocacy and DE&I strategies. One of her biggest accomplishments is the creation and execution of health equity programs in the United States and European healthcare systems. Getting people access to healthcare, she said, was a cause “near to her heart,” and relates to her goal of “bringing humanity into the workplace”.

“Working within corporate America, I saw this opportunity in DE&I to bring it all together. DE&I is nothing if it’s not really built into the DNA of an organisation – that’s why I do what I do,” said Fagnilli. “And I think companies are also starting to realise that and take action.”

Liberty Mutual, a US-based diversified global insurer, is a gold sponsor for Dive In 2021, the global festival for DE&I in insurance, taking place in a hybrid format from September 21-23. Returning for its seventh year, the theme of Dive In 2021 is active allyship, and the educational sessions will touch a vast range of topics from LGBTQ+ to neurodiversity, generational differences, the work-life balance, mental health, and more.

Read next: Dive In 2021: ‘Be part of the future of the insurance industry’

“I think the Dive In festival is truly phenomenal in that it’s an opportunity to bring industry competitors together behind shared objectives,” said Fagnilli. “DE&I is something that we all need to do better at for the sake of our industry, our employees, and our customers. At Liberty Mutual, we see this as an opportunity, we see the need, and we’re very excited to work with Dive In to bring everyone together and help build a better industry for all.”

This year’s Dive In theme of active allyship “speaks to” Fagnilli, who said that allyship is crucial for the successful integration of DE&I – in other words, “humanity” – into the workplace.

Active allyship is something that Liberty Mutual has been pushing for some time. In 2017, the insurer launched a program called Men as Allies, with the intention of encouraging more male employees to engage with employee resources groups (ERGs) and become champions for colleagues across the whole spectrum of DE&I. The insurer has developed other allyship programs within its Pride at Liberty ERG, which represents the LGBTQ+ community, and within its race and ethnicity collaboration.

“This year, we’re taking this a step further to build allyship within other dimensions of diversity,” said Fagnilli. “Our intention is to understand how underrepresented groups have been left behind and what we need to do […] to build a better culture – a culture of inclusion, a culture where everyone feels counted, a culture where we can talk openly about topics that sometimes we don’t talk enough about.

“It’s important to understand that we all come to work in the same physical space, but we don’t all have the same work experience – and that’s not because the company culture is different; it’s because we all have different life experiences. Active allyship programs can really open our eyes, open our hearts, and build more human connections, which will help us to advance conversations in a way that will build equity across different practices and systems within our organisations. We’re focusing on allyship at Liberty Mutual because we believe it lies at the centre of what we need to achieve with DE&I.”

Read more: Dive In 2021 registration is now open

Since the first ever Dive In festival in 2015, the insurance industry has made great strides with DE&I, moving steadily from awareness to action across more and more areas of diversity. Allyship has been, and will continue to be, key to this progression, according to Fagnilli.

“Allyship plays a key role in DE&I,” she said. “If we don’t listen, if we don’t lean in, if we don’t understand and start championing each other, or give people a voice who, historically, may not have had a voice or a seat at the table, then we’re going to miss the opportunity to develop successful and sustainable organisations for the future. Insurance organisations are social enterprises; DE&I is at the core of who we are, but it’s a work in progress. We all have work to do, personally and as organisations, and I cannot wait for Dive In because I know we’re going to share best practices across the board, we’re going to learn, connect, and come together to build a better industry for everyone.”  

Find out more and register for this year’s Dive In Festival now.

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While all of the big four European reinsurance groups – Hannover Re, Munich Re, Swiss Re and SCOR – grew their books of property-casualty business at the mid-year renewals, there were substantial differences in the extent to which they achieved rate increases, according to a new report from Litmus Analysis.

In total, the four companies renewed €12 billion (about £10.30 billion) of treaty premium, with growth of 11% and an average risk-adjusted price increase of 2.1%, compared to growth of 5% and an average price increase of 4.9% at mid-year 2020.

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Former group chief risk officer Frieder Knüpling will now become CEO of SCOR Global Life. He succeeds Paolo De Martin, who is pursuing “a new direction” in his career. Joining the group executive committee as new group chief risk officer is Fabian Uffer, who previously served as group head of risk modelling.

Romain Launay, meanwhile, has been appointed as deputy CEO of SCOR Global P&C (property and casualty), as well as chief executive of specialty insurance. Prior to the reshuffle, he was the reinsurer’s group chief operating officer.

Additionally, group executive committee members François de Varenne and Claire Le Gall-Robinson will have their respective remit widened. Aside from his role as SCOR Global Investments CEO, de Varenne will be overseeing a broader area of leadership spanning investments, technology, budget, group project office, and group corporate finance.

As for Le Gall-Robinson, the group general secretary has been named SCOR’s group chief sustainability officer. She will have the added responsibility of looking after human resources, communications, and hub operations.

Ian Kelly, Jean-Paul Conoscente, and Brona Magee are retaining their current posts as group chief financial officer, SCOR Global P&C CEO, and SCOR Global Life deputy chief, respectively.

Rousseau commented: “The breadth of global experience, the diverse backgrounds, the strong expertise, the knowledge of the industry, and the leadership qualities of the members of this renewed group executive committee give me a high degree of confidence in our ability to successfully pursue SCOR’s development.

“These internal promotions bear witness to the depth of SCOR’s talent pool and the strong competencies of our rising leaders. I am confident that this new organisation will ensure managerial continuity while reflecting the strategic importance of transformation and sustainability for the group. We are mobilised to accelerate the company’s profound transformation provided for in the ‘Quantum Leap’ strategic plan and accelerate long-term value creation for all our stakeholders.”

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Global specialty (re)insurer Canopius Group – which has underwriting operations in the UK, the US, Australia, Bermuda, China, and Singapore – will be welcoming 2022 with a new group chief financial officer in the form of Gavin Phillips.

The incoming CFO is taking on the post in January, succeeding Nigel Meyer who will step back in March next year. Phillips will join from PwC, where he worked for nearly three decades.

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Aviva and Darwin Innovation Group have registered a passenger shuttle for use in autonomous vehicle trials.

The shuttle, created by Navya, will be used to demonstrate the potential of self-driving cars and gather information about their operation, Aviva said in a statement. The insurer will use data from these trials to improve its current motor insurance offering, as it seeks to provide comprehensive cover for autonomous vehicles and associated technologies once they begin to operate on British roads.

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MS Amlin Insurance SE (MS AISE) has appointed Frédéric Fischer as chief financial officer, and pending regulatory approval.

Fischer joined MS Amlin’s European primary insurance arm from AXA, where he was most recently CFO of AXA Corporate Solutions. Across his 25-year career at AXA, he held a variety of senior financial roles across the P&C division, having gained significant experience in financial controlling, tax and accounting, reinsurance and legal and compliance operations. Fischer is also a qualified actuary.

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Howden has appointed Adam Reed as managing director, corporate client relations, in a move that sees the international broker build out its global proposition for major corporate clients.

Reed will join Howden once he completes his contractual obligations with Willis Towers Watson, where he was most recently global client relationship director. Reed, who had previously worked at Marsh and Aon, has over 25 years of experience managing large, complex, global client relationships. He will become part of Howden UK’s leadership team as a member of its executive committee.

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