Insurance news

Where does the cyber market go next?

As to where the cyber market goes next, Dagdelen emphasised the challenge facing the sector amid the rapid evolution of technology, and the increasing role AI is playing on both the defence and attack side of the cyber risk equation. With attacks becoming cheaper, more scalable, more personalised and more automated, insurance companies have to think carefully about how they can create cyber solutions built for the long-term, she said, and it all comes back to effective risk assessment.

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“With wildfire risks, property damage may be clear at the claims stage, but parametric insurance also covers costs related to ‘non-physical damage’ such as emergency response, supply chain disruption, and denial of access,” said Gethin Jones, co-founder and executive director at Skyline Partners. “To do that effectively, the product structure and defined triggers need the appropriate level of precision for the risks that are being covered. Satellite data can therefore be a great tool for settlement triggers.

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Topping the table with impeccable scores of 100 out of 100 are Arma Karma, ETA Insurance, and Zixty. These providers, each of which has achieved full Ethical Accreditation, demonstrate exemplary performance across environmental responsibility, investment ethics, and treatment of people. Their commitment to eschewing fossil fuel finance, supporting climate-positive initiatives, and avoiding political donations distinguishes them as gold standards in a sector often marred by opacity.

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To facilitate this increased interaction, the team plans to leverage a variety of initiatives, including face-to-face meetings, specialised training sessions, and even hosting “speed-dating” style events with brokers, which will provide opportunity for quick, focussed, one on one conversations.  

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“And the attacks are only going to get more sophisticated. So, this is creating a new protection gap because technology is creating a whole new set of risks that nobody has figured out how to protect against yet.” The insurance solutions required to mitigate these risks are an opportunity for those providers able to think innovatively and move fast, but, as it stands, he said, there are probably relatively few, if any, businesses or individuals out there who feel 100% protected from cyber risk.

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The findings, compiled in partnership with the M&A Research Centre at Bayes Business School, reflect a shift after seven consecutive quarters of underperformance for acquirers. Long-term data indicates that, since the global financial crisis, M&A transactions have outpaced the market by an average of one percentage point.

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“There’s a lot of interest when it comes to the Middle East, with the regulator, whether it be DFSA, and also the Saudi regulator, looking to enhance and find a proposition that encourages people to come to the jurisdiction, to create an MGA platform that can serve the UAE, but also Africa and Asia. So, there’s a lot of stuff going on there, and likewise, in one or two other jurisdictions as well.”

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“The business reached a crossroads,” said Laura Hancock, now managing director. “With two founding shareholders stepping away, we faced a clear choice — sell the company, or take full control of its future. Kevin and I knew that this wasn’t the time to walk away.”

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What’s causing the cyber BI knowledge gap?

For that to happen, the market needs to understand what’s causing the problem. With Baker Tilly having handled in excess of 200,000 cyber BI claims, it has a wealth of experience at its disposal, he said, and what it has found is that in a significant number of these claims, it is having to work directly with the policyholder to explain the cover that is available.

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As Dawson points out, such incidents are frequent in nightclub environments, where low lighting, drink spillages, and crowded spaces increase the likelihood of accidents: “[Slip and trips] are what we call high frequency, low severity claims.. we’ve seen an increase of these, no win, no fee type claims. So that’s one of the biggest risks,” Dawson explained.

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