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Aviva the latest to hold firm on climate strategy despite political pushback

While some in the financial sector have scaled back climate commitments in recent months, leaders within the insurance industry argue that adaptation is becoming inseparable from profitability. At Marsh, Beverly Adams, head of climate and catastrophe resilience, said many clients had invested heavily in climate adaptation measures – ranging from flood defences to wildfire mitigation – and now want those efforts reflected in their insurance terms. “We’re seeing many of our clients who’ve modelled their risks, built out resilience playbooks, and made real strategic investments in climate adaptation,” she said. “Now they’re asking: where’s the recognition from insurers?” Adams believes the London market is uniquely placed to lead on resilience underwriting, with its history of innovation, ties to government policy, and early adoption of climate disclosure frameworks.

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Which regulatory actions has the insurance sector been pleased with in the last 12 months?

In the final 2025 edition of the Big Question series, experts from across the market delved into the regulatory actions they have been most pleased with and disappointed with, during the last 12 months. This is your chance to hear the views of Carpenters Group, Claims Consortium Group, the LMA, LIIBA, BIBA, OneAdvent, Sedgwick, iCAN, Acies MGU, Konsileo, WTW Networks and ALPS Ltd.

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CEO on QBE’s financials and how broker relationships are driving strong results

What are the keys to a successful insurer-broker relationship? 

IB asked what’s key to improving that insurer-broker dynamic? Horton said, across his international firm, QBE has changed the way it trades with brokers. “Historically, we tended to look at the three divisions [North America, International and Australia-Pacific] separately and now [they are] much more joined up,” he said. “So, we’re more joined up in how we look at the relationship across the three divisions with each of our major broker partners.” 

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FOS complaints drop, but insurance still in the spotlight

The FOS reported that it processed 68,000 complaints between April and June 2025, down from 74,600 in the same period last year. A large portion of the drop was driven by a decline in complaints submitted by claims management companies (CMCs) and legal firms, which fell to 30,800 from 36,600. This follows the FOS’s decision in April to begin charging representatives £250 per case after the first 10 annually, reduced to £75 if the claim is upheld. 

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